Seasonal Customer Success Representative
5 days ago
Vimly Benefit Solutions is seeking a highly motivated and detail-oriented Seasonal Customer Success Coordinator to join our team on a temporary basis. As a key member of our enrollment support team, you will play a critical role in ensuring the delivery of exceptional customer service to our clients during the Open Enrollment season.
Key Responsibilities:
- Provide fast and accurate processing of enrollment, eligibility, and billing information.
- Ensure timely and effective communication with clients, insurance carriers, and other stakeholders.
- Act as a liaison between clients and their insurance carriers to resolve eligibility concerns and discrepancies.
- Process notifications and compliance documentation, ensuring adherence to federally mandated rules and procedures.
- Maintain accurate client records and provide general file management support.
- Assist VIMLY teams outside of your department with their work as directed by your manager or supervisor.
Requirements:
- High school education or equivalent; college education a plus.
- 2-5 years of customer service experience.
- 0-1 years of employee benefits experience (enrollment, eligibility, claims processing, billing).
- Availability to work Monday - Friday between the hours of 8:30am-5pm PST with flexibility to work OT as approved.
What We Offer:
- Base hourly wage: $23.00.
- Eligibility for benefits through Innovative Employee Solutions (IES), including 401(k) Retirement Plan, Medical, Dental, and Vision Coverage, and more.
Remote Work Opportunity: This role offers the flexibility to work remotely, allowing you to maintain a healthy work-life balance while delivering exceptional results for our clients.
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