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Customer Success Specialist, CITC

2 months ago

Mukilteo, Washington, United States BBCITC, LLC Full time
About the Role

We are seeking a highly skilled Customer Success Specialist to join our team at CITC, LLC. As a key member of our sales and support team, you will play a crucial role in ensuring the satisfaction and success of our customers and authorized resellers.

Key Responsibilities
  • Provide exceptional customer support and address customer issues promptly and effectively.
  • Act as the main point of contact for all incoming inquiries, ensuring customer satisfaction and loyalty.
  • Support the Product Manager in expanding brand and new product awareness.
  • Participate in all pre-sales activities, including product demonstrations and answering customer queries.
  • Maintain a proactive outbound customer contact process to cultivate customer relationships and follow up on opportunities and order execution.
  • Identify and qualify leads through various channels, including cold calling, referrals, and networking with existing customers and strategic partners.
  • Track and report sales activities in Zoho CRM.
  • Identify upsell and cross-sell opportunities to maximize customer value and revenue.
  • Perform other related duties as assigned.
Expected Behaviors
  • Demonstrate a commitment to continuous learning and process optimization to enhance the overall customer journey.
  • Act with respect and integrity, building and nurturing strong relationships with customers and resellers to understand their needs and goals.
  • Champion the CITC way by gathering Voice of Customer feedback and relaying insights to internal teams for continuous improvement.
  • Embody teamwork and collaboration, working closely with the technical support team to ensure timely resolution of technical challenges.
Requirements
  • High school diploma or equivalent.
  • More than one year of related experience in customer service, inside sales, or customer success.
  • Customer Relationship Management (CRM) systems support.
  • Excellent cold/warm lead calling skills.
  • Strong listening and sales (closing) skills.
  • Demonstrated ability to achieve stretch targets, preferably meeting or exceeding sales goals.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.
  • Optimistic, problem-solving mindset.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.