Senior Clarity Administrator

3 weeks ago


Charlotte, North Carolina, United States Truist Inc Full time
Job Summary

We are seeking a highly skilled Senior Clarity Administrator to join our team at Truist Inc. As a key member of our project management team, you will be responsible for providing advanced-level project management services from project initiation through completion for strategic investments across the enterprise.

Key Responsibilities
  • Work with key stakeholders, including senior leaders, executives, and business unit relationship managers to clearly define project scope, vision, and approach to meet business needs and achieve defined objectives.
  • Ensure projects are documented, prioritized, and executed to address project requirements and to mitigate potential project risks.
  • Provide 1st and 2nd level operational support for the Clarity PPM application for 10,000+ users, including incident triage, troubleshooting, tracking to resolution, and communicating updates via ServiceNow.
  • Develop and support SQL queries to enable portlets (MS SQL and PostgreSQL) and build custom JasperSoft reports.
Requirements
  • Bachelor's degree in business or technology-related field, or equivalent education and related training.
  • 1-5 years of project management experience with increasing complexity of projects and level of responsibilities within a professional environment.
  • Knowledge in software development lifecycle in an enterprise environment.
  • Goal-oriented and action-focused with strong interpersonal, communication, negotiation, and facilitation skills.
Preferred Qualifications
  • Project Management Professional (PMP) certification.
  • Three years of financial services-related experience managing large complex enterprise program initiatives.
Working Conditions

This role requires sitting, standing, and walking, with occasional visual, audio, and speaking tasks. The ability to access and interpret client information received from the computer and to hear and speak with individuals in person and on the phone is also required.



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