Regional Director of Operations

1 day ago

Milwaukee, Wisconsin, United States Marco's Pizza Full time
Regional Director of Operations

Marco's Pizza is seeking a highly skilled and experienced Regional Director of Operations to lead our restaurant operations in the region. As a key member of our management team, you will be responsible for driving operational excellence, developing leaders, and achieving strategic objectives.

Key Responsibilities:
  • Develop and implement operational strategies to drive sales growth, customer satisfaction, and employee engagement.
  • Lead and direct restaurant operations, including training, coaching, and performance management of team members.
  • Contribute to the planning and execution of business meetings and initiatives.
  • Partner with human resources to investigate and resolve conflicts, and make decisions regarding employee actions.
  • Supervise district managers and general managers, providing guidance and support to ensure operational excellence.
  • Ensure all brand standards are met, and restaurants are compliant with government regulations and expectations.
  • Collaborate with the director of company operations and president to select new restaurant sites and develop business plans.
  • Monitor sales, labor, food cost, and service results, and work with district managers to identify operational opportunities.
Requirements:
  • Minimum 5 years of experience leading others at various organizational levels, preferably at a region level or higher.
  • Multi-unit restaurant management experience in a quick-service or full-service chain organization, preferably in the pizza industry, managing at least 25 locations with 4 or more district managers direct reports.
  • Proficiency in restaurant operating, back of house, and point of sale systems.
  • Strong general knowledge of working practices, procedures, and techniques.
  • Advanced understanding of budgetary concepts and procedures.
  • Strong decision-making process, logical sequence of activities, interdependencies between activities/tasks, deliverable prioritization, and timeline.
  • Intermediate to advanced ability to train, delegate projects, and get work done through others.
  • Ability to prepare and present ideas and recommendations to colleagues, managers, and direct reports with ample notice and preparation.
  • Demonstrated advanced ability to communicate, influence, and negotiate decisions while motivating assigned staff.
  • Demonstrated ability to implement strategic direction.
  • Ability to prioritize and work on multiple projects simultaneously.
  • Demonstrated ability to work in a team environment.
Physical Requirements:
  • Must be able to manually lift and move up to 50 lbs.
  • Must have the ability to stand and sit for extended periods of time.
  • Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
  • Contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, cornmeal, and produce items.
  • Frequent washing of hands.
  • Ability to use computers, telephones, and office equipment.
Additional Requirements:
  • Exempt Leaders are expected to report to work timely and work the necessary time to satisfactorily fulfill job responsibilities in order to meet operational/business needs.
  • Must be able to support restaurants that are open 13-16 hours a day, 7 days a week, 365 days a year.
  • Must be able to travel, both locally and long distances (including overnight travel), to work sites, meeting sites, and other locations.
  • Driving is an essential job responsibility. Possession of a current and valid driver's license, acceptable driving record, and a satisfactory background check required.
  • Knowledge and proficient in MS Office Word, Excel, Outlook, and PowerPoint.
  • Minimum formal education the job requires: Bachelor Degree or equivalent work experience, preferred HS Diploma or GED required.
  • Professional Certification: Food Safety Certification (may vary based on city, county, and state requirements) Food Handler's Certification.

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