Experience Coach

2 weeks ago


Shreveport, Louisiana, United States Ochsner LSU Full time
Job Title: Experience Coach

Join Ochsner LSU Health System as an Experience Coach and play a vital role in shaping the patient experience and employee engagement within our organization.

Job Summary:

The Experience Coach will provide guidance to leaders within Ochsner LSU Health System regarding patient experience and employee engagement. Responsibilities include managing, planning, and organizing all training program functions, including program development, training development, and individual guidance.

Key Responsibilities:
  • Manage all aspects of coaching coordination from initial contact to closing reporting back to the executive team.
  • Provide project management for patient experience projects throughout the system.
  • Conduct analysis of pre- and post-metrics to determine the effectiveness of both leaders and coaching.
  • Provide training and presentations through OLN and in-person.
  • Perform administrative duties, including day-to-day management of coaching projects by management of the overall project plan(s).
Requirements:
  • Master's degree in Healthcare Administration, Business, or a related field.
  • 3 years of experience in a Director-level or higher management role.
  • Project Management experience.
  • Proficiency in computer applications (MS Outlook, MS Word, Excel, PowerPoint) and data analysis skills.
  • Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
Preferred Qualifications:
  • RN License or other Clinical Healthcare Certification or Licensure.
Work Environment:

The Experience Coach will work in a fast-paced environment with a focus on improving patient experience and employee engagement. The ideal candidate will be able to travel throughout and between facilities.

Equal Employment Opportunity:

Ochsner LSU Health System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.



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