Customer Service Coach

2 weeks ago


Shreveport, Louisiana, United States Aarons Full time
Customer Service Coach

As a Customer Service Coach at Aarons, you will serve as a coach to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. You will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Key Responsibilities:

* Connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations.

* Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.

* Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.

* Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.

* Clean and certify merchandise in the Quality Assurance Center for all items personally returned.

Requirements:

* United States at least 21 years old with a valid state Drivers License and compliance with the Company's Driver Qualification Policy; without help and up to 300 lbs. with the assistance of a dolly.

* Two years of retail/customer service experience preferred.

* Proper telephone etiquette.

* Uphold the Aarons Brand and protect company assets.

* Proficient computer skills.
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