Customer Service Representative

4 days ago


Middletown, Connecticut, United States Otterbein SeniorLife Full time
Job Overview

At Otterbein SeniorLife, we are committed to providing exceptional care and services to our residents and their families. As a Customer Service Specialist (Admissions Concierge), you will play a vital role in ensuring a seamless experience for our guests.

This position requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You will be responsible for completing admission packets, ensuring rooms are ready for new admissions, and providing high-quality customer service.

Key Responsibilities:

  • Attend morning meetings and calls with the Neighborhood Admissions Team
  • Complete morning reports and census
  • Utilize computer skills with Microsoft Excel, Word, and Pointclick Care
  • Complete admission packets and admission packet tracker
  • Understand insurances and benefits, including Medicare, Anthem, Aetna, and Medicaid
  • Ensure rooms are ready for new admissions with a Welcome Bag
  • Welcome new admissions and provide high-quality customer service
  • Complete follow-up discharge calls for previous discharged elders
  • Collect payments as needed

Education: High School diploma/GED required. Associate's or Bachelor's Degree preferred.

Experience and Qualifications:

  • 1-3 years of related work experience in customer service; significant plus if experience in Long Term Care or other Healthcare Setting
  • Critical thinking skills
  • Ability to prioritize and multitask
  • Strong relationship-building skills

Benefits:

  • Medical insurance with free virtual doctor visits
  • Vision and dental insurance
  • Paid Time off that accrues immediately
  • Paid Holidays
  • Life insurance
  • Retirement Savings with a 401(k) or 403(b) with company match
  • Access to up to 100% of your net earned wages daily through DailyPay
  • Employee-sponsored fund for employees in need
  • Employee Assistance Program (EAP)
  • Tuition Assistance

Apply today and begin a meaningful career as a Customer Service Specialist (Admissions Concierge) at Otterbein SeniorLife.



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