National Records Operations Manager

3 weeks ago


Kansas City, Missouri, United States Epiq Global Business Transformation Solutions, LLC Full time

Job Title: National Records Operations Manager

Job Summary:

The National Records Operations Manager oversees the operational aspects of records and information governance services for an Epiq law firm client. This position ensures that the client receives an optimal level of service in support of the receipt, arrangement, storage, preservation, destruction, and safeguarding of client and firm administrative records.

Responsibilities:

  • Establish operating standards and documentation to be adopted by all Epiq staff performing RIG tasks
  • Develop and deliver training to all Epiq staff on RIG support standard operating procedures for tasks such as creating, circulating, storing, tracking, transferring, imaging, and destroying client and firm administrative records
  • Serve as the principal liaison between the client's Information Governance team and Epiq staff performing RIG tasks
  • In coordination with other Epiq Operations leadership, manage all Epiq staff performing RIG tasks across client locations, including recruiting, hiring, training, performance management, and professional development
  • Assist the client with onsite file management activities, offsite file storage, as well as file transfer activities such as obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment
  • Assist the client with destruction activities, including obtaining relevant files, preparing file indexes, staging for review, imaging, and preparing for shipment or secure destruction as instructed
  • Assist the client with clean-up activities, including triage, categorization, and appropriate storage or disposition of content
  • Stay up to date and collaborate with the Firm's IG team on industry trends, new technology, and other best practices and innovations in law firm IG

Qualifications:

  • High School Diploma or equivalent required. College degree preferred.
  • A minimum of 3 years experience managing a Records Management operation (law firm strongly preferred), including personnel management
  • Experienced with FileTrail, iManage Records Manager, LegalKey, and/or similar Records Management Systems
  • Experienced with iManage Work, NetDocuments, OpenTEXT DM, and/or similar Document or Enterprise Content Management Systems
  • Competency with Microsoft Office products, including Outlook, Word, Excel, PowerPoint, and Teams
  • Excellent communication (verbal and written) skills
  • Experience transitioning to an electronic environment
  • Ability to lift to 30 lbs., and stand on a consistent basis
  • Ability to travel as needed for operational requirements. Travel estimate would be less than 10%

Compensation: The compensation range for this role is $84,953 to $127,429 USD per year and may be eligible for an annual bonus.

About Epiq: Epiq is a global business transformation solutions company that provides innovative technology and services to clients in the legal and commercial sectors. We are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion.



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