Alterations Customer Service Representative
4 weeks ago
At David's Bridal, we're seeking a skilled Alterations Customer Service Representative to join our team. As a key member of our Alterations department, you'll play a critical role in delivering exceptional customer service and ensuring our customers receive the highest level of care for their special occasions.
Key Responsibilities:- Welcome and service customers with genuine enthusiasm, adapting your style to suit their needs and resolving conflicts effectively.
- Manage customer flow to deliver a five-star experience, meeting all service vows and operational checklist tasks.
- Provide exceptional service to multiple customers at once, addressing concerns with confidence and escalating when necessary.
- Promote alterations services and personalization options, maintaining store standards and dress code requirements.
- Greet and escort customers to and from alterations appointments, pressing, steaming, and spot cleaning merchandise as needed.
- Follow quality control guidelines, inspecting garments to ensure pristine condition before delivery to customers.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Support inventory management, processing special orders, pick-ups, and first-quality standards for merchandise.
- Process transactions with accuracy, ensuring every customer feels celebrated.
- High school diploma or equivalent degree.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS systems.
- Rewarding environment and competitive pay.
- Generous employee discount.
At David's Bridal, we're committed to embracing diversity, equity, and inclusion, creating a culture where all forms of diversity are celebrated and valued. We encourage applications from all qualified candidates and are dedicated to accommodating persons with disabilities.
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