Genesys Reporting Analyst

1 week ago


Jersey City, New Jersey, United States Nityo Infotech Full time
Key Responsibilities:

We are seeking a highly skilled Genesys Reporting Specialist to join our team at Nityo Infotech. The ideal candidate will have a strong background in reporting and data analysis, with a focus on the Genesys platform.

  • Design, develop, and maintain custom reports and dashboards using Genesys reporting tools.
  • Collaborate with business stakeholders to understand their reporting requirements and translate them into technical specifications.
  • Analyze and interpret data to provide actionable insights and recommendations.
  • Ensure data accuracy and integrity in all reports and dashboards.
  • Monitor system performance and troubleshoot any issues related to reporting.
  • Develop and implement data validation processes to ensure high-quality data.
  • Provide training and support to end-users on Genesys reporting tools.
  • Stay updated with the latest trends and advancements in Genesys reporting technologies.
Must-Have Qualifications:

To be successful in this role, you will need:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 7 years of experience in reporting and data analysis, with a focus on the Genesys platform.
  • Proficiency in Genesys reporting tools (e.g., Interactive Insights, GAX, ICON).
  • Strong SQL skills and experience with database management systems.
  • Excellent analytical and problem-solving abilities.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience with other reporting tools (e.g., Tableau, Power BI) is a plus.


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