Technical Support Specialist

2 weeks ago


Scottsdale, Arizona, United States TEKsystems Full time
Job Overview

Position Summary: A non-profit organization is seeking to fill a vacancy within their Service Desk Team due to a recent team member relocation. They are in search of an entry to mid-level technician to deliver comprehensive virtual support to their clientele.

Key Responsibilities:

  • Manage and administer Active Directory, including tasks such as password resets, account management, and understanding user access levels.
  • Utilize Office 365 effectively, demonstrating familiarity with the platform.
  • Exhibit strong reasoning and troubleshooting capabilities, with experience in resolving both hardware and software issues.

Daily Activities: The role involves a mix of responsibilities, with approximately 60% dedicated to responding to incoming calls and 40% focused on daily operational tasks, service queue management, project work, and documentation.

Desired Skills and Qualifications: The ideal candidate will possess excellent customer service skills and a desire to make a positive impact. Familiarity with Azure licensing is a plus.

Employee Value Proposition: This organization prides itself on having exceptional customers who are appreciative of the support they receive. Additionally, the leadership team has made sacrifices to ensure job security during challenging times.

Work Environment: The position follows a Monday to Friday schedule, with two weeks of training provided. The typical work hours are from 6:00 AM to 2:30 PM. The training process includes:

  • First week: Knowledge transfer without live call responsibilities.
  • Second week: Shadowing a senior team member while gradually taking on phone duties.

Once the new hire is fully trained and demonstrates competence, there may be an opportunity for remote work.



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