Customer Service Professional with Excellent Communication Skills
4 days ago
We are seeking a highly skilled Customer Service Specialist to join our team in Grants Pass, OR. This is a unique opportunity to provide exceptional customer service and support to our clients while working in a dynamic and growing company.
About the RoleThe ideal candidate will have excellent communication skills, be able to multitask effectively, and possess a positive attitude. Responsibilities include maintaining a professional demeanor, resolving customer complaints, and processing orders in a timely and efficient manner.
Key Responsibilities- Maintain a positive and empathetic attitude toward customers.
- Develop a strong knowledge of our product portfolio and procedures.
- Resolve customer complaints and facilitate satisfactory resolution.
- Process customer orders by phone or email in a courteous, efficient, and timely manner.
- Communicate effectively with leaders, including the Customer Service Supervisor & Manager.
- Type min of 35 wpm 10 key by touch.
- Able to communicate via email or chat in a professional manner.
- Able to multi task.
- Comprehensive healthcare coverage (medical, dental, and vision plans).
- Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity).
- 401(k)-retirement savings.
- Life & disability insurance.
- Employee assistance program.
- Legal support.
- Auto and home insurance.
- Pet insurance.
- Employee discounts with some preferred vendors.
We estimate the salary for this position to be around $55,000 - $65,000 per year, depending on experience and qualifications.
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