Customer Service and Logistics Manager

4 days ago


Raleigh, North Carolina, United States Bemana, LLC Full time
Job Summary
The Customer Service and Logistics Manager will be responsible for ensuring that customer service expectations are met and exceeded through effective coordination of logistics and supply chain management. The ideal candidate will have a strong background in logistics and customer service, with excellent communication and problem-solving skills. As a Customer Service and Logistics Manager, you will oversee the entire customer service process, from initial contact to resolution. Your primary focus will be on providing exceptional customer service while ensuring efficient and effective delivery of products and services.

Responsibilities

Scheduling and dispatching: Schedule and dispatch workers, work crews, equipment, and service vehicles according to customer requests and specifications.

  • Schedule and dispatch workers, work crews, equipment, and service vehicles according to customer requests and specifications.

Communication and coordination: Facilitate effective communication between customers, work crews, supervisors, and field inspectors.

  • Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors.

Reporting and record-keeping: Maintain accurate records of customer requests, work performed, charges, expenses, inventory, and other dispatch information.

  • Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

Performance metrics: Track and analyze key performance indicators (KPIs) to optimize operations and improve customer satisfaction.

  • Track open tickets to ensure timely completion and communicate status to customer.
Requirements

You must have:

  • A High School Diploma required; some college preferred.
  • 3 – 5 years of experience in service dispatching.
  • Supervisory experience highly preferred.
  • Fluency in written and spoken English.
  • Intermediate knowledge of Microsoft Office Suite applications; preferably Excel.
  • Experience with ERP systems preferred (i.e., Microsoft Dynamics 365).
Compensation and Benefits
  • $25-30/hour, depending on previous experience. This is a performance-based company, and pay will ultimately reflect the employee's productivity and overall performance.
  • Three weeks of paid vacation after 90 days (first year is pro-rated based on start date).
  • Paid sick time and 9 paid company holidays.
  • Company-paid Life Insurance ($75,000), Short-term Disability, and Long-term Disability Insurance.
  • Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
  • 401(k) retirement savings plan with company matching.
About Bemana

Bemana provides recruiting services to the nation's equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs.



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