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Service Manager

1 month ago

Montgomery, Alabama, United States Dixie Electric, Plumbing & Air Full time
Service Manager Job Description

At Dixie Electric, Plumbing & Air, we are seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for leading our Residential Electrical Technicians and Installation Crew, ensuring that all repairs and installs are completed to the highest quality standards.

Key Responsibilities:
  • Supervise and lead Residential Electrical Technicians and Installation Crew
  • Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
  • Conduct ride a longs with technicians and provide feedback
  • Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
  • Communicate and monitor goals
  • Manage work load and schedules to best utilize manpower and maximizes profits
  • Ensure technicians are being dispatched effectively
  • Assist technicians with issues while in the field
  • Facilitate weekly meetings
  • Resolve customer issues or concerns to ensure complete satisfaction
  • Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
  • Ensure all team members comply with OSHA safety standards
  • Harness a safety culture
  • Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
  • Manage and stay within departmental budget
  • Achieve budgeted gross margin
  • Meet or exceed all company goals
  • Maximize lead opportunities, retain, and grow Maintenance Membership clients
  • Manage inventory, equipment, and service fleet
  • Review, approve new products and services
  • Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
  • Carry out additional duties as assigned
  • Obey and teach the company Code of Ethics Team Rules and Team Philosophy
  • One-third of your time should be spent recruiting the right Team Members, one-third of your time should be spent training those team members, and then the last one-third should be spent supervising, administrating, and motivating your team
Requirements:
  • At least 5 years in a leadership experience
  • Computer skills, specifically the ability to use Microsoft Outlook, Word, Excel, PowerPoint
  • Valid driver's license
  • Ability to work well in a team environment
  • Strong written and verbal communication skills
  • Ability to establish priorities and get results
  • Ability to multi-task in fast-paced work environment
Preferred Qualifications:
  • Knowledge of current Electrical code requirements
  • Understanding of accounting and finance as it relates to the Electrical industry

We are an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. We will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.