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Spanish-Speaking Customer Support Specialist

2 months ago

Duluth, Minnesota, United States Rose International Full time

Position Overview:

The Bilingual Customer Service Representative plays a crucial role in enhancing customer satisfaction and loyalty by delivering accurate, timely, and meaningful information to members, customers, patients, and providers. This position requires a strong commitment to building rapport and collaborative relationships with current and prospective members while adhering to compliance guidelines.

Key Responsibilities:

  • Handle member inquiries related to various services, including facility inquiries, web support, and order management.
  • Address eligibility and benefit inquiries, ensuring a comprehensive understanding of member needs.
  • Manage premium billing inquiries and assist with payment processing and complaint resolution.
  • Document all incoming contacts accurately to determine their nature and respond effectively to complex calls.
  • Provide exceptional customer service by demonstrating skills aligned with the organization's commitment to quality service.
  • Collaborate with health plan and medical group personnel to gather relevant information for resolving inquiries.
  • Maintain compliance with organizational policies and ensure the confidentiality of member information.
  • Engage in continuous learning to enhance knowledge of systems and processes relevant to customer service.

Qualifications:

  • Must be bilingual, with proficiency in Spanish.
  • Minimum of two years of experience in customer service, preferably in a call center environment.
  • High School Diploma or GED required.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work flexible hours, including weekends and late shifts.

Work Environment:

This position operates within a structured environment, requiring adherence to training protocols and performance metrics. Candidates must be prepared to engage with diverse teams and contribute to a culture of exceptional service.

Equal Opportunity Employer:

Rose International is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.