Technical Support Specialist

4 weeks ago


Duluth, Minnesota, United States GravoTech Full time
Job Title: Technical Support Specialist

The Technical Support Specialist will provide exceptional support to retail, industrial, and institutional customers regarding software and troubleshooting of Gravotech marking machines.

Key Responsibilities:
  • Prioritize multiple tasks with time-sensitive deadlines
  • Organize and manage multiple customer issues
  • Work closely with customers and sales team members to address customer concerns during the startup process and provide high-level customer support for key accounts after installation
  • Communicate effectively with customers via chat software and respond to customer email requests
  • Analyze customer equipment on-site, perform adjustments, and order/replace parts as needed
  • Generate detailed on-site reports and make recommendations for improving operation and addressing customer environment and application issues
  • Ensure proper billing and generate necessary paperwork
Requirements:
  • Three+ years of related experience and/or training, or equivalent combination of education and experience
  • Mechanical and electronic repair background required
  • Experience working in a medium-volume call center
  • Customer service background required
  • Ability to work independently and as part of a team

Why this role is important: As a Technical Support Specialist, you will play a critical role in ensuring customer satisfaction and resolving technical issues related to Gravotech marking machines. Your strong communication skills, technical expertise, and ability to work under pressure will make you an invaluable asset to our team.



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