Bilingual Customer Service Representative

3 weeks ago


Duluth, Minnesota, United States Primerica Full time
About This Position

The Bilingual Customer Service Representative will be responsible for answering telephone and written inquiries from clients and agents in Spanish and English, performing research and solving problems as authorized.

Responsibilities & Qualifications
  • Knowledge, Skills and Abilities:
    • Ability to successfully complete Life Technical training, including classroom exam and phone assessment
    • Previous customer service experience preferred
    • Excellent verbal and written communication skills in Spanish and English
    • Ability to organize and present facts in a clear and concise manner in both speech and correspondence
    • Ownership mentality
    • Good voice quality (clarity, tone, etc.)
  • Schedule:
    • 40 hours per week
    • Monday-Friday, 8:00am - 5:00pm
  • Salary:
    • $35,000-37,000 based on experience
Mental Demands
  • Reading comprehension
  • Attention to detail
  • Decision-making
  • Confidentiality
  • Problem Solving
  • Excellent verbal communications
  • Excellent written communication
  • Reasoning
  • Applied knowledge
Physical Demands
  • Sitting
  • Speaking
  • Hearing
  • Writing
  • Attendance
Equipment
  • Computer
  • Headset
  • Webcam
  • Microsoft Office
  • Internet systems (web browsers, email, etc.)
  • Call Center components
Essential Functions

Answers telephone inquiries from clients and agents in Spanish and English, protects the company's authority to do business by complying with legal and ethical standards, policies and procedures.

Benefits
  • Day one health, dental, and vision insurance
  • 401(k) Plan with competitive employer match
  • Vacation, sick, holiday and volunteer time off
  • Life and disability insurance
  • Flexible Spending Account & Health Savings Account
  • Professional development
  • Tuition reimbursement
  • Company-sponsored social and philanthropy events

Primerica is an Equal Opportunity Employer and provides equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.



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