Customer Service Management Trainee

2 weeks ago


Dallas, Texas, United States Uline Full time

Job Summary

At Uline, we're committed to delivering exceptional customer service. As a Customer Service Management Trainee, you'll play a key role in developing and implementing strategies to drive customer satisfaction and loyalty.

Key Responsibilities

  • Develop and manage a team of customer service representatives to ensure seamless customer interactions
  • Evaluate team performance and provide constructive feedback to drive improvement
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Stay up-to-date on industry trends and best practices in customer service management

Requirements

  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Experience in customer service or a related field
  • Strong problem-solving and conflict resolution skills

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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