Leadership Development Program Specialist

5 days ago


Cleveland, Ohio, United States Rockwell Automation Full time

Rockwell Automation's Early Career Rotational Program

Are you a motivated and innovative individual looking to develop your technical leadership and innovation skills within a global company? We are seeking a talented professional to join our Remote Support team as a Technical Leadership and Innovation Professional.

Program Overview

The Early Career Rotational Program is a 2-2.5 year program with multiple tracks that provides associates with the tools needed to begin developing their technical leadership and innovation skills. As a member of the Remote Support team, you will have the opportunity to gain experience in technical and leadership competencies through classroom training, mentoring, career planning, and networking.

Responsibilities

  • Provide troubleshooting assistance via phone, email, and webex for Rockwell Automation products and technologies to field service personnel, distributors, integrators, and customers.
  • Identify and correct failures, firmware problems, and programming deficiencies, and implement hardware/firmware updates and upgrades.
  • Instruct and train customers on proper use, operation, and maintenance of Rockwell Automation products.
  • Respond to customer needs, ensuring a swift and quality response while keeping relevant parties informed, and set and maintain communication with team and customer.
  • Develop and implement predictive and preventive maintenance programs.
  • Provide technical assistance for sales presentations to customers.
  • Consult regarding the application of products, technologies, manufacturing processes, and industry-specific applications.
  • Build collaborative relationships and embrace the Rockwell culture of diversity, equity, and inclusion.

Requirements

  • Bachelor's or advanced degree from an accredited college or university.
  • Permanent legal authorization to work in the US is required.
  • We will not sponsor individuals for employment visas now or in the future.

Preferred Qualifications

  • The ability to relocate every six months depending on opportunities and rotations.
  • Graduated in the past three years with a technically focused degree.
  • Met us through an event or interned with us in the past.
  • A cumulative GPA of 3.3 on a 4.0 scale.
  • Demonstrated analytical skills and the ability to approach challenges with innovative solutions.


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