Service Desk Associate

3 weeks ago


La Vergne, Tennessee, United States Planet Fitness Full time
Job Title: Service Desk Overnight

We are seeking a highly motivated and customer-focused Service Desk Overnight to join our team at Planet Fitness. As a Service Desk Overnight, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.

Key Responsibilities:
  • Provide excellent customer service to members and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Monitor club access and ensure that members and non-members are following our rules and regulations.
  • Answer phone calls and provide information to prospects, as well as give tours to prospective members.
  • Sell memberships, write agreements, and enter new members into our database.
  • Operate our Point-of-Sale system and collect balances on past due accounts.
  • Organize and maintain the customer service front desk, ensuring that it is clean and organized at all times.
  • Schedule appointments for fitness training sessions and complete the Club Walk-Around every 20 minutes.
  • Answer questions and provide guidance to new employees, as well as perform beginning of shift and end of shift procedures.
  • Maintain the cleanliness and organization of the facility, including cleaning equipment, floors, and restrooms.
Requirements:
  • High school diploma or equivalent preferred.
  • Previous customer service and/or sales experience preferred.
  • Previous cleaning/maintenance experience preferred.
  • Basic computer literacy.
What We Offer:
  • A positive and professional work environment.
  • Competitive pay and benefits package.
  • Opportunities for growth and advancement.
  • A free employee Black Card Membership.

We are an equal opportunity employer and celebrate diversity and equity. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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