Service Desk Associate
3 weeks ago
We are seeking a highly motivated and customer-focused Service Desk Overnight to join our team at Planet Fitness. As a Service Desk Overnight, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.
Key Responsibilities:- Provide excellent customer service to members and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Monitor club access and ensure that members and non-members are following our rules and regulations.
- Answer phone calls and provide information to prospects, as well as give tours to prospective members.
- Sell memberships, write agreements, and enter new members into our database.
- Operate our Point-of-Sale system and collect balances on past due accounts.
- Organize and maintain the customer service front desk, ensuring that it is clean and organized at all times.
- Schedule appointments for fitness training sessions and complete the Club Walk-Around every 20 minutes.
- Answer questions and provide guidance to new employees, as well as perform beginning of shift and end of shift procedures.
- Maintain the cleanliness and organization of the facility, including cleaning equipment, floors, and restrooms.
- High school diploma or equivalent preferred.
- Previous customer service and/or sales experience preferred.
- Previous cleaning/maintenance experience preferred.
- Basic computer literacy.
- A positive and professional work environment.
- Competitive pay and benefits package.
- Opportunities for growth and advancement.
- A free employee Black Card Membership.
We are an equal opportunity employer and celebrate diversity and equity. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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