Production Operations Manager
3 weeks ago
Job Title: Production Operations Manager
Company Overview:
SFX is a dynamic and fast-paced warehouse environment that requires a highly skilled and organized Production Operations Manager to oversee daily activities.
Job Description:
As a Production Operations Manager, you will be responsible for managing workload and on-time delivery, workflow and coverage, employee training, performance, and engagement, and compliance and safety. Key duties and responsibilities include:
- Ensuring 100% SLA daily through efficient production processes.
- Supervising daily workload, employees, and workflow from setup to completion, collaborating with leadership to ensure adequate coverage and work distribution.
- Responsible for onboarding new hires and providing ongoing employee coaching and training, identifying employee gaps, and executing performance improvement plans.
- Proactively communicating with team members, including direct reports, peers, and management, and providing honest, thoughtful, and constructive feedback.
- Assisting in printing, inserting, metering, folding/cutting, inbound mail scanning, and handwork activities to meet service level agreements.
- Adhering to standard operating procedures in all operations and activities.
- Initiating the investigation of production issues and working with leadership to resolve and implement corrective and preventative actions.
- Monitoring and enforcing safety requirements and participating in the Safety Team.
- Filling in for leadership as needed.
- Maintaining a neat and orderly facility, conducting periodic inventory counts, and monitoring stock levels and reorder points.
- Acting as a liaison between production operations and client services teams.
Required Skills and Qualifications:
To be successful in this role, you will need:
- Ability to manage significant workload while producing quality work in a fast-paced environment with interruptions and deadlines.
- Experience leading production teams in a high-volume transactional environment.
- Excellent organization, communication, leadership, and interpersonal skills.
- Highly skilled with computers and technology, especially Microsoft Office, with the ability to adapt to new software and systems.
- Demonstrated ability to train and oversee quality controls.
- Self-directed, continually looking for ways to improve work, eager to learn and grow.
- Knowledgeable in basic math, fractions, and percentages.
Salary: $65,000 - $85,000 per annum, depending on experience.
Location: SFX - Warehouse Associate, [insert location].
Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Physical Requirements:
- Frequently lift 10-20 lbs. and up to 50 lbs. occasionally.
- Ability to stand for 10-12 hours.
- Bend, push, and pull carts.
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