Production Operations Manager

3 weeks ago


La Vergne, Tennessee, United States SFX - Warehouse Associate Full time

Job Title: Production Operations Manager

Company Overview:

SFX is a dynamic and fast-paced warehouse environment that requires a highly skilled and organized Production Operations Manager to oversee daily activities.

Job Description:

As a Production Operations Manager, you will be responsible for managing workload and on-time delivery, workflow and coverage, employee training, performance, and engagement, and compliance and safety. Key duties and responsibilities include:

  • Ensuring 100% SLA daily through efficient production processes.
  • Supervising daily workload, employees, and workflow from setup to completion, collaborating with leadership to ensure adequate coverage and work distribution.
  • Responsible for onboarding new hires and providing ongoing employee coaching and training, identifying employee gaps, and executing performance improvement plans.
  • Proactively communicating with team members, including direct reports, peers, and management, and providing honest, thoughtful, and constructive feedback.
  • Assisting in printing, inserting, metering, folding/cutting, inbound mail scanning, and handwork activities to meet service level agreements.
  • Adhering to standard operating procedures in all operations and activities.
  • Initiating the investigation of production issues and working with leadership to resolve and implement corrective and preventative actions.
  • Monitoring and enforcing safety requirements and participating in the Safety Team.
  • Filling in for leadership as needed.
  • Maintaining a neat and orderly facility, conducting periodic inventory counts, and monitoring stock levels and reorder points.
  • Acting as a liaison between production operations and client services teams.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Ability to manage significant workload while producing quality work in a fast-paced environment with interruptions and deadlines.
  • Experience leading production teams in a high-volume transactional environment.
  • Excellent organization, communication, leadership, and interpersonal skills.
  • Highly skilled with computers and technology, especially Microsoft Office, with the ability to adapt to new software and systems.
  • Demonstrated ability to train and oversee quality controls.
  • Self-directed, continually looking for ways to improve work, eager to learn and grow.
  • Knowledgeable in basic math, fractions, and percentages.

Salary: $65,000 - $85,000 per annum, depending on experience.

Location: SFX - Warehouse Associate, [insert location].

Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Physical Requirements:

  • Frequently lift 10-20 lbs. and up to 50 lbs. occasionally.
  • Ability to stand for 10-12 hours.
  • Bend, push, and pull carts.


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