Telecommunications Specialist

2 weeks ago


Denver, Colorado, United States Denver Health Full time

Position Overview

Under general oversight, the Telecommunications Specialist is responsible for managing high-volume call answering and routing for both internal and external clients through a sophisticated computer-based directory system. This role involves frequent overhead and digital paging, as well as initiating alerts for emergency response teams using various paging systems.

Key Responsibilities:

  • Handles all incoming calls with professionalism and respect, utilizing interpretation services as needed to enhance communication with customers. (20%)
  • Identifies customer needs by engaging with them directly, clarifying information, and providing accurate responses through diligent research. (15%)
  • Addresses and resolves customer inquiries by investigating issues, exploring alternative solutions, and implementing effective resolutions. (15%)
  • Informs customers about additional services, recognizing opportunities to improve their experience and guide them to appropriate resources. (15%)
  • Accurately gathers and updates demographic and insurance information for patients using various healthcare applications. (15%)

Qualifications:

  • High School Diploma or GED is required.
  • 1-3 years of experience in customer service or healthcare is required.

Skills and Competencies:

  • Familiarity with healthcare concepts, practices, and procedures.
  • Strong customer service orientation with excellent communication and problem-solving skills.
  • Knowledge of scheduling and attendance procedures.
  • Understanding of the commercial insurance referral and authorization process is preferred.
  • Basic mathematical skills and typing proficiency of 40 words per minute.
  • Proficient in using PC applications and healthcare-related software.

Work Environment:

This position operates in a fast-paced environment that requires the ability to make critical decisions quickly while maintaining composure. The role demands alertness during long shifts and the capacity to handle stressful situations effectively.

Compensation and Benefits:

  • Competitive salary of $29.53 per hour.
  • Comprehensive benefits package including up to 27 paid days off annually, retirement contributions, and extensive medical plans.
  • Additional perks such as free public transportation passes, fitness center access, childcare discounts, and educational assistance.

Organizational Commitment:

Denver Health is dedicated to providing high-quality healthcare services and values diversity within its workforce. The organization is committed to serving the community and ensuring equitable access to care.



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