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Customer Service Representative

2 months ago

Pottstown, Pennsylvania, United States AIRMATIC Full time
Job Overview

AIRMATIC, a fourth-generation industrial distribution company, is seeking a skilled Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our industrial, construction, and utility market customers.

Key Responsibilities
  • Prepare quotes, enter orders, and ensure timely delivery of mechanical products
  • Resolve product and service issues efficiently and effectively
  • Respond promptly to customer inquiries and concerns via email and phone
  • Perform research and gather technical product data to support customer needs
  • Build and maintain strong relationships with customers and suppliers
Requirements
  • Professional communication skills and a friendly demeanor
  • Proficiency in MS Office Suite and ability to type 50 wpm
  • Ability to multitask and work in a fast-paced environment
  • Excellent listening, verbal, and written communication skills
  • Able to understand and apply mechanical concepts and principles
What We Offer
  • A comprehensive benefits package, including medical, dental, vision, and life insurance
  • A flexible benefits plan and 401(k) plan with profit sharing
  • Ongoing business skills training, product training, and coaching and mentoring support
How to Apply

Qualified applicants are invited to submit a resume and cover letter. We will contact qualified candidates to discuss the next steps in our hiring process.