Customer Service Representative

5 days ago


Pottstown, Pennsylvania, United States Gunton Full time
Job Summary

We are seeking a highly skilled Customer Support Representative to join our team at Gunton Corporation. As a key member of our customer service team, you will be responsible for managing relationships with existing and new customers, providing primary communications link between the customer, sales, division, and installers.

Key Responsibilities
  • Effectively utilize the Order Management and Service Software to manage the defined post-sales order fulfillment process.
  • Manage the order fulfillment process to meet customer expectations, ensuring timely and accurate resolution of all customer requests.
  • Provide effective project management to facilitate timely installation and recovery, maintaining effective communication with internal and external customers.
  • Adjust product ship dates to ensure Just-In-Time inventory results while maximizing deliveries and/or installation crew schedules.
  • Manage A/R Aging to ensure customers in your territory are not exceeding 60-90 days.
  • Provide all installation crews with all appropriate and accurate project paperwork.
  • Conduct effective and timely project reviews, assisting/supporting other team members to keep workload even throughout the department.
  • Handle all internal and external customer requests within the timeframe defined by divisional management.
  • Take responsibility for all internal and external customer issues and develop effective solutions.
  • Exhibit the highest standard of personal ethics and adhere to all Gunton Corporation policies.
Requirements
  • Previous customer service experience.
  • College degree preferred.
Reporting Relationship

Reports to Customer Service and Support Manager or Customer Support Supervisor.



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