Clerical Specialist III

6 days ago


Houston, Texas, United States Texas Department of Aging & Disability Services Full time
Job Summary:
We are seeking a highly skilled and detail-oriented Clerk III to join our team at the Texas Health and Human Services Commission. The ideal candidate will provide exceptional clerical support services in our Integrity Support Services (ISS) Appeals and Mitigation (A&M) Unit, ensuring the efficient processing of appeals and related documents.

Key Responsibilities:
  • Reviews incoming appeals for validity and accuracy, ensuring compliance with policy and procedure.
  • Provides secretarial support to A&M Support staff, including typing conference notes, reports, and letters.
  • Maintains a tracking system to ensure timely completion of assignments and tasks.
  • Serves as a backup to other ISS A&M clerks and assists with providing support for the ISS A&M Mailbox, scheduling of assignments, and assigning workload to designated staff.
  • Types and routes mail, completes additional tasks upon request of supervisor or other staff, and works occasional overtime as required.

Requirements:
  • Ability to listen to clients, elicit, relate, and evaluate information; and interpret terms as needed.
  • Ability to complete required work within specified deadlines and maintain effective working relationships with others.
  • Knowledge of internet usage, computers, and basic mathematics, as well as the ability to communicate verbally and in writing.
  • Ability to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.

Working Conditions:
This position requires the ability to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. The ideal candidate will thrive in an environment that emphasizes innovation, excellence, and continuous improvement.

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