Senior Manager, Global Email

2 weeks ago


Hartford, Connecticut, United States TEKsystems Full time

Job Title: Senior Manager, Global Email & Collaboration Services

Job Summary:

TEKsystems' client is seeking a Senior Manager to lead and manage the migration from on-premises email to the O365 suite of end-user products across its global environment. The successful candidate will also lead and manage the SharePoint environment and efforts to migrate to SharePoint online, where appropriate.

Key Responsibilities:

  • Establish and manage a support team and related processes for support services, utilizing employees and partnerships with new and existing partners.
  • Establish a methodology and measurements to evaluate end-user satisfaction for relevant services.
  • Manage licensing and cost of O365 services.
  • Maintain the currency of software versions and manage any required refresh activities.
  • Establish, support and help drive the adoption of ITIL practices using ServiceNow to support end users.
  • Identify and act on opportunities to offer new and innovative collaboration tools to global users.

Requirements:

  • Strong technical infrastructure background with at least ten years of relevant, proven and broad experience.
  • Experience managing a large global email environment – with office-based and field-based personnel – on personal computers, tablets, and mobile devices.
  • Experience leading the migration from on-prem Exchange to O365 and establishing support services for O365.
  • Extensive knowledge of Microsoft O365 and related products and licensing within the suite, including OneDrive, Teams, and SharePoint (on-prem and online).
  • Experience in an ITIL environment.
  • Experience working in a global environment, leveraging outsourced services from multiple partners.
  • Ability to work in a team-oriented and fast-paced environment.
  • Strong interpersonal, verbal and written communication skills.
  • Strong attention to detail.
  • Ability to handle multiple tasks, assignments and projects simultaneously.
  • Experience using ServiceNow preferred.


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