Senior Manager, Global Email
2 weeks ago
Job Title: Senior Manager, Global Email & Collaboration Services
Job Summary:
TEKsystems' client is seeking a Senior Manager to lead and manage the migration from on-premises email to the O365 suite of end-user products across its global environment. The successful candidate will also lead and manage the SharePoint environment and efforts to migrate to SharePoint online, where appropriate.
Key Responsibilities:
- Establish and manage a support team and related processes for support services, utilizing employees and partnerships with new and existing partners.
- Establish a methodology and measurements to evaluate end-user satisfaction for relevant services.
- Manage licensing and cost of O365 services.
- Maintain the currency of software versions and manage any required refresh activities.
- Establish, support and help drive the adoption of ITIL practices using ServiceNow to support end users.
- Identify and act on opportunities to offer new and innovative collaboration tools to global users.
Requirements:
- Strong technical infrastructure background with at least ten years of relevant, proven and broad experience.
- Experience managing a large global email environment – with office-based and field-based personnel – on personal computers, tablets, and mobile devices.
- Experience leading the migration from on-prem Exchange to O365 and establishing support services for O365.
- Extensive knowledge of Microsoft O365 and related products and licensing within the suite, including OneDrive, Teams, and SharePoint (on-prem and online).
- Experience in an ITIL environment.
- Experience working in a global environment, leveraging outsourced services from multiple partners.
- Ability to work in a team-oriented and fast-paced environment.
- Strong interpersonal, verbal and written communication skills.
- Strong attention to detail.
- Ability to handle multiple tasks, assignments and projects simultaneously.
- Experience using ServiceNow preferred.
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