Customer Service Representative

3 weeks ago

Flint, Michigan, United States Townsquare Media Full time
Job Summary

Townsquare Media is seeking a highly organized and customer-focused individual to join our team as a Part-Time Customer Service/Administrative Assistant. As a key member of our team, you will be responsible for providing exceptional customer service, handling administrative tasks, and supporting our sales team.

Key Responsibilities
  • Provide excellent customer service to internal and external customers via phone, email, and in-person
  • Perform various administrative tasks, including data entry, filing, and record-keeping
  • Assist with sales order entry and processing
  • Support the sales team with sales materials and other tasks as needed
  • Post daily logs for multiple radio stations
  • Work with customers of our in-house certificate program, Seize the Deal
  • Take orders via phone and in-person
  • Filing, scanning, mailing certificates and packages as needed
  • Record sales for the day
  • Assist with daily and monthly reports and tie-outs
  • Produce sales flyers
  • Order office/break room supplies
  • Be apart of Value Connection's on-air show as a co-host daily
  • Assist Value Connection with coordination tasks and social media presence
Requirements
  • Team-oriented
  • A desire to excel at customer service
  • Excellent computer, organizational, and interpersonal skills
  • Demonstrated ability to work with minimal supervision
  • Intermediate knowledge of Microsoft Excel and good with numbers
  • Basic knowledge Microsoft Word
About Us

Townsquare Media is a community-focused digital media, digital marketing solutions and radio company focused outside the Top 50 markets in the U.S. Our assets include Townsquare Interactive, a digital marketing services subscription business providing web sites, search engine optimization, social platforms and online reputation management for approximately 21,900 SMBs; Townsquare IGNITE, a proprietary digital programmatic advertising technology with an in-house demand and data management platform; and Townsquare Media, our portfolio of 322 local terrestrial radio stations in 67 cities with corresponding local news and entertainment websites and apps including legendary brands such as WYRK.com, WJON.com, and NJ101.5.com, along with a network of national music brands including XXLmag.com, TasteofCountry.com, UltimateClassicRock.com and Loudwire.com.

Townsquare Media maintains a drug-free workplace and is an equal employment opportunity employer. Applicants must be eligible to work in the U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.

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