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Night Auditor

1 month ago

Missoula, Montana, United States Resolute Road Hospitality Full time
Job Summary

The Night Auditor is a key member of the hotel team, responsible for maintaining overall hotel operations and reconciliation of all revenues from the previous day. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Reconcile and complete all daily Front Desk Agents' work, ensuring that any issues from the day are corrected before processing the audit.
  • Run all night audit functions consistent with closing out all daily transactions and preparing for the following day's operations.
  • Provide next day reports for the front office, housekeeping, sales, and GM as requested.
  • Assure hotel is clean and in perfect condition and working order for the next day.
  • Act as the first point of contact for any overnight guest issues.
  • Begin breakfast preparations based on the menu for the day.
  • Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner.
  • Process all retail transactions for the guests.
  • Issue key to and control entrance of safety deposit boxes.
  • Post miscellaneous charges as requested.
  • Maintain appropriate market inventory levels, restocking when necessary; prepare orders as needed.
  • Assure overall cleanliness of the front office area, lobby, and surrounding areas.
  • Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention.
  • Maintain professional image at all times through appearance and dress.
  • Follow Company policies and procedures.
  • Other duties as assigned by supervisor or management.
Requirements
  • High school graduate or GED required, or equivalent combination of education and experience.
  • Previous hospitality experience, especially within the brand, preferred, but not required.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Ability to maintain confidentiality and handle sensitive information.
  • Ability to work in a fast-paced environment and adapt to changing situations.
Working Conditions
  • Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems.
  • Most work will be performed by standing & walking around the front office, up to the complete 8-hour shift.
  • At times, may need to sit or walk for extended periods of time (5 hours or more).
  • Finger dexterity to operate office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required.
  • Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder while may be infrequent needs, are all required.
  • Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Talking and hearing continuously in the process of communicating with guests and employees.
  • Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.
  • Must be able to lift up to 15 pounds frequently (office items and files), up to 50 pounds occasionally.
  • Must be able to push and pull carts and equipment weighing in excess of 250 pounds in the event of an emergency.
Salary
$19/hour