Customer Experience CX, Sr. Service Designer

4 weeks ago

Schenectady, New York, United States MVP Health Care Full time
Customer Experience CX, Sr. Service Designer

MVP Health Care is seeking a Customer Experience CX, Sr. Service Designer to join our team. As a key member of our organization, you will be responsible for designing and delivering exceptional customer experiences across our business.

Key Responsibilities:
  • Facilitate workshops and collaborative design sessions with cross-functional teams to develop customer personas, customer journeys, and service blueprints.
  • Lead the design of business resources to deliver exceptional customer experiences.
  • Conduct qualitative research using ethnographic and participatory methods to gain a deeper understanding of our customers' needs and preferences.
  • Provide guidance to our roadmap and design efforts to align with company goals.
  • Maintain confidentiality and adhere to regulatory compliance issues.
  • Promote service design efforts, mindset, and methods through presentation and communication.
  • Mentor and provide training to others in the organization on service design principles and practices.

What We Offer:
  • Growth opportunities to uplevel your career.
  • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team.
  • Competitive compensation and comprehensive benefits focused on well-being.
  • An opportunity to shape the future of healthcare by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York.

Qualifications:
  • Bachelor's Degree in Service Design, Experience Design, Business Process Design, or related field.
  • Certification or equivalent training in Service Design methodologies.
  • Minimum of 3-5 years of hands-on experience working as a Service Designer, User Experience Designer, or related experience in business process design.
  • Experience in the healthcare industry with a focus on customer experience or operations.
  • Experience with lean methods and mindset.
  • Experience with Miro or similar remote collaboration tools.
  • Curiosity to foster innovation and pave the way for growth.
  • Humility to play as a team.
  • Commitment to being the difference for our customers in every interaction.

Digital Portfolio:
  • A portfolio that can be shared in a digital format (PDF or website) that demonstrates direct experience as a Service Designer and clearly outlines your role or contribution.

Where You'll Be:

Virtual in Eastern or Central Time Zone

Pay Transparency:
At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

Affirmative Action:
MVP is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com.

Other details:
  • Job Family Customer Service
  • Pay Type Salary
  • Min Hiring Rate $146,120.00
  • Max Hiring Rate $155,000.00

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