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Pro Services Supervisor
2 months ago
We are seeking a highly skilled Pro Services Supervisor to join our team at Floor & Decor Holdings, Inc. As a key member of our organization, you will be responsible for developing and maintaining positive relationships with Professional Contractor customers who rely on us to make a living.
Key Responsibilities- Customer Relationship Management: Ensure regular follow-up with PRO customers to assess their satisfaction with all Floor & Decor PRO Premier services and benefits, and to identify any additional business opportunities to meet and exceed sales and service goals.
- Leadership and Team Management: Train, develop, and coach a dynamic and motivated PRO Services Team to serve the PROs with a high level of service to build trust, strong relationships, and loyalty.
- Business Development: Drive PRO sales through designated store sales strategies, engaged customer follow-up, and continual review and follow-up on new PRO leads.
- Market Analysis: Analyze local market to identify market opportunities, prospective companies, and associated buyers.
- Client Education: Work with PRO Customers to educate them on the technology and value of Installation Material products offered and work to overcome objections of not completing their project.
- Marketing and Promotion: Present PRO Premier benefits and services to prospective clients through executing the PRO Tour and using designated marketing materials.
- Store Maintenance: Responsible for PRO Desk maintenance and maintaining company visual standards.
- Leadership Experience: 1-2 years of leadership or management experience.
- Sales and Business Development Experience: 3 years sales and business development experience.
- Knowledge of Hard Surface Flooring: Knowledge of hard surface flooring and installation materials and techniques preferred.
- Customer Service Skills: Excellent customer service skills and be results-oriented.
- Communication Skills: Excellent verbal, written, and interpersonal skills.
- Computer Skills: Basic computer knowledge, including Microsoft Office suite.
- Travel: Limited travel may be required by car.
- Work Environment: While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.
Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Equal Employment OpportunityFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
