Water Restoration Specialist
3 days ago
Job Summary
A Water Restoration Specialist at Institute of Inspection, Cleaning and Restoration Certification monitors, inspects, and completes tasks for Water Restoration jobs to ensure completion of drying, demolition, and various restoration activities.
Key Responsibilities
- Prepare and review documentation according to company policies and procedures.
- Explain restoration procedures to customers to ensure they are comfortable with the process.
- Retrieve work orders, check routes for travel, and ensure appropriate equipment and supplies are loaded on trucks needed for jobs.
- Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without a supervisor.
- Complete assigned jobs according to company processes while maintaining quality control on each job.
- Perform water damage repair, including water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction, and demolition as directed by a supervisor.
- Ensure equipment, supplies, vehicles, and products are properly handled and report any equipment malfunction or damage to a supervisor.
- Perform daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
- Resolve issues with customers, communicate customer issues, daily job activities with a supervisor, and key company staff.
- Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
About Us
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service, and convenient access.
By joining Institute of Inspection, Cleaning and Restoration Certification, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
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