Patient Assistance Specialist

1 month ago

Lynchburg VA USA, United States Johnson Health Center Full time
Job Summary

We are seeking a highly skilled and experienced Patient Assistance Specialist to join our team at Johnson Health Center. As a key member of our front office staff, you will be responsible for providing exceptional patient care and support in a fast-paced office setting.

Key Responsibilities
  • Communicate with patients in a courteous and professional manner, answering telephones, screening and routing incoming calls, and delivering information electronically.
  • Promote the Team-based Care Model by participating in daily huddles and Patient Centered Medical Home bi-weekly team meetings to communicate and collaborate on patient issues and needs.
  • Check in patients for acute clinic appointments, verify demographic information and insurance, and notify nursing staff and providers of patient arrival through the electronic medical record.
  • Facilitate verification of patients' insurance, copy insurance cards, and contact the billing specialist as needed.
  • Scan immunization records for patients being seen at the Pediatric office.
  • Check out patients, schedule follow-up appointments, and print patient visit summaries.
  • Collect money for co-payments, apply to patients' accounts, and print receipts.
  • Balance cash drawers and log transactions at determined times of the day, requiring two signatures.
  • Assist patients with the Reduced Fee application process, ensuring a clear understanding of the process and consistent follow-through.
  • Review completed demographic forms and data entered by other Patient Assistance Specialists for accuracy.
  • Collect data for patient complaints and work to resolve issues within scope, referring complex situations to the PES team member.
  • Coordinate schedule blocks, train new employees, and relay updates and necessary information from the Front Office Supervisor to other PAS staff.
  • Arrange schedules to ensure adequate coverage for the site, approve time off, and cover the office or arrange for coverage when there are absences.
  • Order office supplies.
  • Administer new hire performance checklists and yearly performance evaluations with PAS members at their assigned site.
  • Delete payments or documents from the EMR for PAS members when necessary.
  • Coordinate with the Associate Director of Patient Access or administrative staff for needed technical support.
  • Physical attendance is an essential element of the job and necessary to perform the essential functions of the Patient Assistance Specialist position.
Other Functions
  • Employees will abide by the Code of Conduct as documented in the Corporate Compliance Manual.
  • Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
  • Treat all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
  • Management may modify, add, or remove any job functions as necessary or as changing organizational needs require.
JHC Core Values
  • Respect: We value and respect each patient, their family, ourselves, and each other.
  • Integrity: We are committed to doing the right thing every time.
  • Excellence: We will pursue excellence each and every day in activities that foster teamwork, quality improvement, patient care, innovation, and efficiencies.
  • Innovation: We value creativity, flexibility, and continuous improvement efforts.
  • Teamwork: We understand that teamwork is the essence of our ability to succeed.
Qualifications
  • High School diploma or equivalent.
  • Some medical office experience preferred.
  • Minimum 9 months experience at Johnson Health Center.
  • Some experience leading a team of approximately 4-10 people.
  • Working knowledge of MS Office products and ability to learn and/or previous experience with other computer-related applications such as electronic medical records.
  • Excellent oral and written communication skills.
  • Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine, credit card machine.

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