Lead Patient Assistance Specialist

2 months ago

Lynchburg, United States Johnson Health Center Full time
Essential Duties and Responsibilities:
1. Communicates with patients in a courteous and professional manner in face-to-face encounters and via the telephone. Answers telephones, screens and routes incoming calls, takes messages and delivers information electronically.
2. Promotes the Team-based Care Model by participating in daily huddles and Patient Centered Medical Home bi-weekly team meetings to communicate and collaborate on patient issues and needs.
3. Checks in patients for acute clinic, appointments, or other visits. Verifies all demographic information and insurance. Notifies nursing staff and providers of arrival of patient through EMR.
4. Facilitates verification of patients insurance. Copies insurance card and places it under patient demographics on their info page; contacts the billing specialist if needed.
5. Scans immunization records when patient is being seen at the Pediatric office.
6. Checks out patients and schedules follow up appointments and also prints-out patient visit summary.
7. If medical record transfer is needed, provides forms and helps patient complete the form once they provide ID.
8. Collects money for co-payments and applies to patient's account and prints a receipt for the patient.
9. Balances money collected from co-payments and patients' bill balance; completed transactions put in the safe in the evening.
10. Responsible for accurate accounting of the cash drawer and logging at determined times of the day (morning, noon, evening). Two signatures are required.
11. Assists patients with completion of the Reduced Fee application process, clearly understanding the process and following consistently.
12. Reviews completed demographic forms and the data entered by other Patient Assistance Specialists (PAS) members for accuracy.
13. Collects data for patient complaints and works to resolve issues within their scope; refers more complex situations to PES team member.
14. Works with the Front Office Supervisor to coordinate schedule blocks, training new employees, and relay of updates and/or necessary information from FOS to other PAS staff.
15. Arranges schedule and ensures there is adequate coverage for the site; approves time off and covers the office or arranges for coverage of the office when there are absences.
16. Orders Office Supplies.
17. Administers new hire performance checklists and yearly performance evaluations with PAS members at their assigned site.
18. Deletes payments or documents from EMR for PAS members when necessary.
19. Coordinates with Associate Director of Patient Access or appropriate administrative staff for needed tech support.
20. Physical attendance is an essential element of the job and necessary to perform the essential functions of the Patient Assistance Specialist position
21. Performs other duties as assigned.

Other Functions:
1. Employee will abide by the Code of conduct as documented in the Corporate Compliance Manual.
2. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
3. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
4. Management may modify, add or remove any job functions as necessary, or as changing organizational needs require.

JHC Core Values:
Staff members must actively demonstrate dedication and commitment to the core values of JHC.

1. Respect - We value and respect each patient, their family, ourselves, and each other.

Every individual associated with Johnson Health Center will be treated with dignity and
respect. We value and respect people's differences, show empathy to our patients, their
families and each other, and work collectively to build Johnson Health Center as a health
center and an employer of choice.

2. Integrity - We are committed to doing the right thing every time.

Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical
behavior. We are accountable for the decisions we make and the outcome of those decisions.

3. Excellence - We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies.

At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and
administrative teams are passionately committed to the highest quality of care for our
patients. We continually seek out ways to enhance the patient experience and promote an
environment of continuous quality improvement.

4. Innovation - We value creativity, flexibility, and continuous improvement efforts.

We are advocates and instruments of positive change, encouraging employees to engage in
responsible risk-taking and working to make a difference. Out of the box thinking enables us
to build on successes and learn from failures.

5. Teamwork - We understand that teamwork is the essence of our ability to succeed.

We work across functional boundaries, embracing diversity, for the good of the organization.
Our collaborative approach ensures a culture of participation, learning and respect and
serves to improve the quality of patient care. By focusing on a team-based approach, the
expertise of each Johnson Health Center employee is leveraged to optimize the patient
experience.

Qualifications:
1. High School diploma or equivalent.
2. Some medical office experience preferred.
3. Minimum 9 months experience at Johnson Health Center
4. Some experience leading a team of approximately 4-10 people.
5. Working knowledge of MS Office products and ability to learn and/or previous experience with other computer related applications such as electronic medical records.
6. Excellent oral and written communication skills.
7. Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine, credit card machine.

Physical Demand and Working Environment:
Fast paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequent moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. Extended hours of constant computer usage. OSHA low risk position.

  • Patient Assistance Specialist Lead

    4 weeks ago

    Lynchburg, VA , USA, United States Johnson Health Center Full time

    Job SummaryWe are seeking a highly skilled and experienced Patient Assistance Specialist Lead to join our team at Johnson Health Center. The successful candidate will be responsible for leading a team of Patient Assistance Specialists, providing exceptional patient care, and ensuring the smooth operation of our front office.Key ResponsibilitiesLead a team of...

  • Patient Assistance Specialist

    4 weeks ago

    Lynchburg, VA , USA, United States Johnson Health Center Full time

    Job SummaryWe are seeking a highly skilled and experienced Patient Assistance Specialist to join our team at Johnson Health Center. As a key member of our front office staff, you will be responsible for providing exceptional patient care and support in a fast-paced office setting.Key ResponsibilitiesCommunicate with patients in a courteous and professional...

  • Physician Assistant

    3 weeks ago

    Lynchburg, Virginia, United States Allergy Partners Full time

    Job SummaryWe are seeking a highly skilled Physician Assistant to join our team at Allergy Partners. As a key member of our healthcare team, you will provide exceptional patient care and work closely with our physicians to deliver high-quality medical services.Key ResponsibilitiesProvides professional patient care in the office, including taking patient...

  • Cancer Care Specialist

    3 weeks ago

    Lynchburg, Virginia, United States Centra Health Full time

    **Job Summary**Centra Health is seeking a dedicated and compassionate Cancer Care Specialist to join our interdisciplinary team in the Cancer Center Med Oncology Treatment department. The ideal candidate will possess a strong passion for delivering exceptional patient care and a commitment to excellence in a fast-paced environment.**Key Responsibilities:***...

  • Healthcare Assistant

    1 week ago

    Lynchburg, Virginia, United States Centra Health Full time

    Key Responsibilities:     Communicate effectively with Nutrition Services management regarding any issues that may arise during the shift.     Ensure all HACCP/Sanitation paperwork is completed and submitted before the shift ends.     Prepare and deliver patient trays, and sanitize them as needed.     Assemble and prepare cold foods for...

  • Travel Imaging Specialist

    3 weeks ago

    Lynchburg, Virginia, United States Trustaff Allied Full time

    Job Title: Travel Imaging SpecialistJob Summary:Trustaff Allied is seeking a skilled Travel Imaging Specialist to work in a dynamic healthcare environment. As a key member of the radiology team, you will be responsible for capturing high-quality diagnostic images using advanced imaging equipment. Your expertise will play a critical role in helping patients...

  • Registered Nurse

    3 weeks ago

    Lynchburg, Virginia, United States Gentiva Full time

    About the RoleWe are seeking a dedicated and compassionate Registered Nurse to join our team as a Hospice Care Professional. As a key member of our interdisciplinary team, you will provide high-quality patient care and support to patients and their families in their homes.Key ResponsibilitiesProvide direct patient care services to hospice patients and...

  • Diagnostic Imaging Specialist

    4 weeks ago

    Lynchburg, United States Trustaff Allied Full time

    Trustaff Allied is seeking a travel Diagnostic Imaging Specialist for a travel job.Job Description & RequirementsSpecialty: Echo TechnologistDiscipline: Allied Health ProfessionalShift: 8 hoursEmployment Type: TravelAs a Diagnostic Imaging Specialist, you'll use your ultrasound skills to produce advanced echocardiograms of the patient's heart. You'll work...

  • Patient Transport Specialist

    2 days ago

    Lynchburg, United States Centra Health Full time

    Job SummaryThis position is responsible for ensuring the safe and efficient transportation of Centra PACE participants and patients to and from facilities. The ideal candidate will possess excellent communication skills, a valid driver's license, and experience working with a frail and elderly population. Key Responsibilities• Provide exceptional...

  • Diagnostic Imaging Specialist

    4 weeks ago

    Lynchburg, United States Trustaff Allied Full time

    Diagnostic Imaging Specialist OpportunityTrustaff Allied is seeking a skilled Diagnostic Imaging Specialist to join their team in a travel position in Lynchburg, Virginia.Specialty: Diagnostic ImagingDiscipline: Allied Health ProfessionalShift: 8 hours, daysEmployment Type: TravelAs a Diagnostic Imaging Specialist, you will be responsible for capturing...

  • Sonographer - Echocardiology Specialist

    4 weeks ago

    Lynchburg, Virginia, United States Aureus Group Full time

    Job Title: Sonographer - Echocardiology SpecialistAre you a skilled sonographer looking to enhance your clinical skills and build your dream career? We have an exciting opportunity for a Sonographer - Echocardiology Specialist to join our team at Aureus Medical Group.Job Summary:We are seeking a highly motivated and experienced Sonographer - Echocardiology...

  • Diagnostic Imaging Specialist

    4 weeks ago

    Lynchburg, Virginia, United States OneStaff Medical Full time

    Job Title: Diagnostic Imaging SpecialistJob Description:We are seeking a skilled Diagnostic Imaging Specialist to join our team at OneStaff Medical. As a Diagnostic Imaging Specialist, you will be responsible for performing diagnostic imaging procedures using various imaging modalities such as ultrasound, echocardiography, and other related technologies. You...

  • LPN (Licensed Practical Nurse) - Patient Care Specialist

    4 weeks ago

    Lynchburg, Virginia, United States Oculus Health Full time

    Job Summary:Oculus Health is seeking a skilled LPN (Licensed Practical Nurse) to join our team. As a LPN, you will provide direct patient care, including administering medications, monitoring vital signs, and assisting with activities of daily living. You will also collaborate with healthcare team members to develop and implement patient care plans.Key...

  • Pharmacist - Patient Care Specialist

    3 weeks ago

    Lynchburg, Virginia, United States CVS Health Full time

    Job SummaryCVS Health is seeking a highly skilled Staff Pharmacist to join our team. As a Staff Pharmacist, you will play a critical role in delivering our purpose of bringing our heart to every moment of your health.Key ResponsibilitiesSupport the management, oversight, and operation of all aspects within your pharmacy.Lead with heart, displaying empathy...

  • Electrophysiology Nurse Specialist

    4 weeks ago

    Lynchburg, Virginia, United States Fusion Medical Staffing Full time

    Electrophysiology Nurse Specialist Job OpportunityFusion Medical Staffing is seeking a skilled Electrophysiology Nurse Specialist to join our team. As a traveling Registered Nurse, you will have the opportunity to work in a variety of settings and gain valuable experience in electrophysiology.Key Responsibilities:Provide high-quality patient care in an...

  • Dialysis Nurse Specialist

    4 weeks ago

    Lynchburg, Virginia, United States Integrated Resources Full time

    Job Title: Dialysis Nurse SpecialistJob Overview: We are seeking a skilled Dialysis Nurse Specialist to join our team at Integrated Resources. As a Dialysis Nurse Specialist, you will be responsible for providing high-quality patient care in an outpatient setting. You will work closely with a team of clinicians, including technicians, nurses, dietitians,...

  • Diagnostic Imaging Specialist

    3 weeks ago

    Lynchburg, Mississippi, United States MLee Healthcare Staffing and Recruiting, Inc Full time

    Diagnostic Imaging SpecialistWe are seeking a skilled Diagnostic Imaging Specialist to join our team at MLee Healthcare Staffing and Recruiting, Inc. The ideal candidate will have a strong background in radiologic technology and experience with computed tomography (CT) scanners.Key Responsibilities:Provide high-quality diagnostic imaging services to patients...

  • Nurse Practitioner or Physician Assistant

    3 weeks ago

    Lynchburg, Virginia, United States Optum Full time

    Transforming Care Delivery with OptumWe are seeking a skilled Nurse Practitioner or Physician Assistant to join our Senior Community Care team as a Clinical Care Specialist. In this role, you will provide high-quality, patient-centered care to our highest-risk health plan members in a facility setting.Key Responsibilities:Conduct comprehensive assessments...

  • Travel Nurse RN Specialist

    4 weeks ago

    Lynchburg, Virginia, United States OneStaff Medical Full time

    Job Title: Travel Nurse RN Specialist We are OneStaff Medical, a nationally-recognized and independently-owned staffing firm dedicated to helping healthcare professionals find their dream assignments. Our team is forged in the Midwest, and we're committed to standing by your side every step of the way. If you're a like-minded and ambitious individual who...

  • Clinical Quality Improvement Specialist

    3 weeks ago

    Lynchburg, Virginia, United States Centra Health Full time

    Job DescriptionThe Outcomes Specialist plays a crucial role in planning, organizing, and implementing patient safety and clinical quality process improvements at Centra Health. This position involves assisting with data collection through chart reviews and other methods, working with Performance Improvement Nurses, Physicians, and ancillary departments to...