IT Support Specialist

1 month ago


San Antonio, Texas, United States BCForward Full time
Job Overview

We are seeking a skilled IT Help Desk Analyst to join our team at BCforward. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Collaborate with internal teams to identify and implement process improvements
  • Develop and maintain knowledge of our systems and technologies to provide expert-level support
  • Participate in on-call rotations to ensure 24/7 support coverage

Requirements:

  • At least 1 year of experience in a help desk or technical support role
  • Strong understanding of TCP/IP, DHCP, DNS, and Active Directory
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About BCforward:

BCforward is a leading provider of IT services and solutions. We are committed to delivering exceptional results and building long-term relationships with our clients. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.


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