Technical Support Specialist, Cox Manufacturing
4 weeks ago
Job Summary:
The Service Desk Analyst position at Cox Manufacturing is responsible for delivering essential information technology services to internal customers in support of business objectives. This role requires a strong understanding of IT systems and the ability to troubleshoot hardware and software problems.
Key Responsibilities:
- Answer calls and execute request fulfillment actions
- Provide functional user support, training, and initial diagnostics/troubleshooting
- Diagnose and resolve issues on office information systems
- Provide support for implementation, troubleshooting, and maintenance of IT systems
- Provide first-level problem identification, diagnosis, and resolution of problems
- Maintain and return customers to normal IT Operations with minimal impact on business activity
- Provide tier 1/2 support to end users for desktop, server, applications, communications, or hardware
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
- Simulate or recreate user problems to resolve operating difficulties
- Recommend systems modifications to reduce user problems
- Provide local Technical Support Services for end user support on multiple network disciplines within the organization
- Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement
- Communicate with the IT Operations Lead for the Operations team to maintain compliance with Service Level Objectives (SLOs) in accordance with organizational standards
- Contribute to the change management process; represent the interests of the customer when assessing risk and impact
Requirements:
- Bachelor's degree in computer science or related field OR Associates degree with at least 2 years' relevant experience OR 4 years' relevant experience
- Proven ability to manage technical processes, information analysis, and IT experience
- Understanding of applying basic security principles to the computing environment
- Ability to troubleshoot hardware and software problems related to desktop computers, print servers, scanners, printers, mobile phones, desktop video/video teleconference systems, and peripherals
- Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems
- Demonstrated ability with installation, configuration, and the ability to learn unique applications and programs
- Ability to troubleshoot Microsoft products including, but not limited to, Windows, MS Office, including Windows security, and other Microsoft desktop products
- Experience installing and supporting workstation hardware and software
- Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders
- Excellent written and verbal communication skills and excellent customer service skills
- Ability to work 7am to 4 pm, Monday through Friday- ONSITE
-
Technical Support Specialist, Cox Manufacturing
1 month ago
San Antonio, Texas, United States Cox Manufacturing Full timeJob Summary:The Service Desk Analyst position at Cox Manufacturing is responsible for delivering essential information technology services to internal customers in support of business objectives. This role requires a strong understanding of IT systems and the ability to troubleshoot hardware and software problems related to desktop computers, print servers,...
-
Machine Operator
4 weeks ago
San Antonio, Texas, United States Cox Manufacturing Full timeCox Manufacturing is a family-owned and operated organization with a vision to provide premier, small part production machining services to our customers while ensuring a high quality of life for our employees and being a positive influence for Christ.We are currently seeking reliable individuals to join our compact team for the overnight shift. Machine...
-
Quality Assurance Specialist
4 weeks ago
San Antonio, Texas, United States Cox Manufacturing Full timeJob DescriptionCox Manufacturing is a family-owned and operated organization that values precision and problem-solving. As a Quality Technician, you will focus on details and learn to solve new challenges.This critical role involves inspecting precision parts used in complex products like medical equipment, electronics, and firearms. You will work closely...
-
CAD Design Specialist
4 weeks ago
San Antonio, Texas, United States Cox Manufacturing Full timeJob OverviewCox Manufacturing is a family-owned and operated organization that provides premier small part production machining services to its customers while prioritizing a high Quality of Life for its employees and being a positive influence for Christ.We are seeking a skilled CAD Technician to join our team. As a CAD Technician, you will be responsible...
-
Highly Skilled CNC Machinist
4 weeks ago
San Antonio, Texas, United States Cox Manufacturing Full timeCox Manufacturing is a family-owned and operated organization committed to providing high-quality, small part production machining services to our customers while fostering a positive work environment.We are seeking a skilled CNC Machinist to join our team. As one of the largest turning shops in the nation, we prioritize innovation and growth with patented...
-
Experienced CNC Machinist
5 days ago
San Antonio, Texas, United States Cox Manufacturing Full timeCox Manufacturing is a leading provider of small part production machining services, committed to delivering high-quality products and fostering a positive work environment.We are seeking a skilled CNC Machinist to join our team, responsible for developing machining processes, reading blueprints, and assisting with CNC operator setups and...
-
Senior Manager of Engineering
1 month ago
San Antonio, Texas, United States Cox Media Group Full timeJob SummaryCox Media Group is seeking a highly skilled Senior Manager of Engineering to oversee the technical operations of our radio stations in San Antonio, Texas. The ideal candidate will have a strong background in radio station engineering, excellent leadership skills, and the ability to manage multiple projects simultaneously.Key ResponsibilitiesPlan,...
-
Technical Support Specialist
4 weeks ago
San Antonio, Texas, United States Omni Inclusive Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Omni Inclusive. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving technical issues, and maintaining a high level of customer satisfaction.Key...
-
Technical Support Specialist
4 weeks ago
San Antonio, Texas, United States Technology Lab Full timeJob Title: Technical Support SpecialistJob Description:As a Technical Support Specialist at Technology Lab, you will be responsible for providing onsite and remote technical support to clients. Your primary responsibilities will include providing technical support, installing and configuring hardware and software systems, diagnosing minor A/V issues, and...
-
Technical Support Specialist
4 weeks ago
San Antonio, Texas, United States Collabera Full timeJob SummaryCollabera is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for resolving help desk and IT related issues, troubleshooting hardware and software problems, and providing tier 2 level support to end users.Key ResponsibilitiesResolve help desk tickets and provide technical...
-
Technical Support Specialist
4 weeks ago
San Antonio, Texas, United States vodastra Full timeTechnical Support Specialist**Job Summary:**Vodastra is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to internal and external users. This role involves diagnosing and resolving hardware, software, and network-related...
-
Technical Support Specialist
4 weeks ago
San Antonio, Texas, United States Procom Full timeJob Title: Desktop Support SpecialistJob Summary:Procom, on behalf of our client, is seeking a skilled Desktop Support Specialist to provide Tier 1 support for desktop and laptop computers. This role is critical in maintaining smooth operations across the organization by offering hands-on technical support, troubleshooting, and maintenance for hardware and...
-
Technical Support Specialist
4 weeks ago
San Antonio, Texas, United States San Antonio Retail Merchants Association Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at the San Antonio Retail Merchants Association. As a key member of our IT department, you will provide top-notch technical support to our customers, both internal and external, in a Help Desk environment.Key ResponsibilitiesProvide technical support for computer systems,...
-
Technical Support Specialist
1 month ago
San Antonio, Texas, United States AVIAT US INC Full timeJob SummaryAviat Networks is seeking a highly skilled Technical Support Specialist to join our team. As a Tier II TAC Engineer, you will play a critical role in providing advanced technical support to resolve complex issues escalated from Tier I support.The ideal candidate will have a deep understanding of our products and systems, as well as excellent...
-
FSR Technical Support Specialist
4 weeks ago
San Antonio, Texas, United States CyberCoders Full timeFSR Technical Support SpecialistAt CyberCoders, we are seeking an experienced FSR Technical Support Specialist to provide support to our customers and assist with implementation and technical training. The ideal candidate will have strong troubleshooting skills and the ability to develop use cases, collaborate with team members, and provide desk-side...
-
Technical Support Specialist
4 weeks ago
San Antonio, Texas, United States San Antonio Retail Merchants Assoc Full timeJob DescriptionJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at San Antonio Retail Merchants Assoc. The ideal candidate will have a strong background in computer systems technical support, with experience in operating systems, communication software, desktop configuration, Intranet, Internet, security, end-user...
-
Global Technical Support Specialist
4 weeks ago
San Antonio, Texas, United States MILLENNIUMSOFT Full timeJob SummaryThe Technical Support Specialist will provide exceptional customer service and technical support to clients in the medical device industry. The ideal candidate will have a strong understanding of technical support principles and be able to troubleshoot complex issues in a timely and professional manner.Key Responsibilities* Provide technical...
-
Linux Technical Support Specialist
4 weeks ago
San Antonio, Texas, United States Keefe Group Full timeAbout This PositionAt Keefe Group, we're seeking a skilled Linux Technical Support Specialist to join our team. As a Technical Support Representative, you'll troubleshoot hardware and software issues across multiple Microsoft Windows and Linux platforms, coordinating with Field Support Technicians via telephone to change hardware and software configurations,...
-
Manufacturing Specialist
1 week ago
San Antonio, Texas, United States Staffmark Full timeManufacturing Role at StaffmarkAs a Manufacturing Specialist at Staffmark, you will be responsible for setting up and operating machines to form components from flat plastic sheets. Your tasks will include measuring and cutting raw materials using power saws, loading materials into forming machines, adjusting settings, and monitoring performance to...
-
IT Technical Support Specialist
4 weeks ago
San Antonio, Texas, United States American GI Forum - NVOP Full timeJob SummaryThe American GI Forum - National Veterans Outreach Program is seeking a highly skilled IT Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and expertise to our staff and clients.Key Responsibilities:Provide technical support and troubleshooting for hardware...