Customer Experience Operations Strategist

2 days ago


Austin, Texas, United States Jerry Full time
About the Role

We are seeking a seasoned Senior Manager, CX Operations & Strategy to join our team at Jerry. As a key member of our leadership team, you will be responsible for elevating our customer experience and ensuring we operate efficiently.

Responsibilities
  • Elevate our customer experience through strategic planning and process improvements
  • Manage onshore and offshore teams to optimize workflows and reduce operational costs
  • Leverage automation and AI technology to enhance customer interactions

In this role, you will have the opportunity to make a material difference in the lives of millions by driving improvements in Operational Cost per Customer, Speed of Customer Request Fulfillment, and Customer Satisfaction. You will also play a critical role in helping us scale from 5M to 50M customers and become a $5B business in the next few years.

The ideal candidate will have a proven track record of driving team performance, improving processes, and leveraging technology to enhance customer experiences. They will also be comfortable communicating with audiences ranging from front-line employees to senior executives.



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