Desktop Support Engineer for Enterprise IT Services

1 week ago


Moline, Illinois, United States Heunets Full time

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

**Company Overview:**

Heunets is a leading provider of enterprise IT services, offering a range of solutions to help businesses thrive in today's digital landscape.

**Salary:** The estimated salary for this position is $65,000 - $80,000 per year, based on industry standards and the location of Moline, IL.

**Job Description:**

As a Desktop Support Engineer at Heunets, you will be responsible for providing day-to-day local and remote desktop support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction.

**Key Responsibilities:**

• Provide first/second-level contact and problem resolution for customer issues.

• Work with Third Party Vendors to remediate complex AV issues as needed.

• Provide timely communication on issue status and resolution.

• Maintain ticket updates for all reported incidents.

• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.

• Have basic knowledge of Mac operating system to support Apple PC users.

• Install, upgrade, support, and troubleshoot for printers and computer hardware.

• Perform general preventative maintenance tasks on computers, laptops, and printers.

• Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.

• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

**Required Skills and Qualifications:**

• Bachelor's degree or equivalent in Computer Science or related field.

• CompTIA A+, Microsoft Certified Professional (MCP) or better.

• Minimum of 18 months of IT experience.

• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.

• Mobile device management including IOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory.

• Proven analytical, troubleshooting, and problem-solving skills.

• Proven ability to multi-task, effectively determine priorities, and meet SLAs.

• Excellent communication relationship-building and internal customer service skills.

• Adaptable and flexible in a fast-changing industry and work environment.

• Willing to work off-hours and weekends when required for projects or emergency support.

**Benefits:**

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• Collaborative and dynamic work environment.



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