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IT Support Specialist

1 month ago

Englewood, Colorado, United States Amazon Full time
About the Role

As an IT Support Associate II at Amazon, you will play a critical role in ensuring the smooth operation of our global IT infrastructure. You will be responsible for troubleshooting technical issues, maintaining IT equipment, and providing exceptional customer service to our operations teams.

Key Responsibilities
  • Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.
Requirements
  • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
  • Experience troubleshooting integrated and interdependent computer systems.
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
  • High school or equivalent diploma.
Preferred Qualifications
  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
  • Experience in a dynamic environment with a high degree of customer service.
What We Offer

Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. We also offer a casual dress code and opportunities for career development and growth.