Operational Excellence Manager

7 days ago

Port Charlotte, Florida, United States Millennium Physician Group Full time
Job Summary

We are seeking a highly skilled Senior Manager of Operational Excellence to join our team at Millennium Physician Group. This is a key leadership role that requires a strong background in healthcare operations, analysis, and program implementation.

Key Responsibilities
  • Process Improvement: Act as a project manager to ensure process improvement initiatives are completed on-time, within scope, and meet established objectives.
  • Best Practices: Identify and document best practices through journey mapping and collaboration across functional areas.
  • Communication: Utilize effective communication channels to socialize documented best practices while working closely with practice leadership to generate buy-in and support for implementation.
  • Implementation: Lead the implementation of identified best practices and monitor and measure success through defined metrics to ensure desired outcomes are achieved.
  • Training and Development: Collaborate with MPG's training departments to assist in staff onboarding programs. Develop training programs related to practice operations to enhance staff competencies.
  • Practice Turnaround: Help underperforming practices by assessing current operations, processes, and staff. Work with practice leadership to develop and implement action plans to turn around performance.
  • Subject Matter Expert: Serve as a subject matter expert for practice operations and model ideal behaviors and standardizing key processes.
  • Reporting and Analysis: Lead and support the development of comprehensive reporting packages to drive performance for Operating Leaders and Executives.
  • Operational Efficiency: Conduct ad hoc analyses to identify operational inefficiencies, bottlenecks, and opportunities for improvement.
  • Strategic Initiatives: Collaborate with cross-functional teams to assist with the development and implementation of strategic initiatives aimed at optimizing practice operations and enhancing patient care delivery.
  • Financial Management: Ensure operating initiatives are aligned with budgetary constraints and financial goals.
  • Project Management: Manage strategic initiatives with cross-functional teams to execute new operating practices while adhering to budget, scope, and schedule requirements.
  • Relationship Building: Support and maintain strong relationships with corporate administration, market leaders, practice managers, and staff to facilitate effective communication and collaboration.
  • Performance Monitoring: Monitor key performance indicators (KPIs) and metrics to track the success and impact of implemented programs and provide regular updates to senior leadership.
  • Best Practice Sharing: Identify and share best practices across the organization to drive continuous improvement and standardization.
  • Project Management: Manage the project activities including but not limited to clinical monitoring, data management, statistical analysis, safety monitoring, and compliance to ensure proper conduct and timely completion of all projects.
  • Industry Knowledge: Stay abreast of industry trends, emerging technologies, and regulatory changes to inform decision-making and drive innovation within the organization.
  • Guest Service: Demonstrate excellent guest service to internal team members and patients.
Qualifications
  • Education: Bachelor's degree in business management, Healthcare, Finance, or related field; master's degree preferred.
  • Experience: 5+ years of experience in healthcare, with a focus on analysis and program implementation.
  • Management Experience: 5+ years of managerial experience.
  • Consulting or Investment Banking: 3+ years in healthcare consulting or investment banking preferred.
  • Technical Skills: Proficient in common Microsoft Office Suite applications (Outlook, Excel, Word). Experience in SQL and/or Tableau or similar programs is preferred.
  • Analytical Skills: Strong analytical skills with the ability to interpret large data sets, draw actionable insights, and make data-driven recommendations.
  • Project Management: Proven track record of successfully leading and managing complex projects and initiatives.
  • Clinical Study Management: Strong clinical study management skills, including risk assessment and contingency planning.
  • Organizational Skills: Ability to approach assigned duties in a highly organized, detailed, and accurate manner.
  • Time Management: Ability to manage multiple priorities and work in a flexible, dynamic, and fast-paced environment.
  • Communication Skills: Excellent oral/written communication, organizational, problem-solving, and conflict-resolution skills.
  • Travel: Willingness to travel as dictated by assigned project requirements (approximately 25%).
  • Teamwork: Ability to work closely with corporate executives, regional vice presidents, practice leadership, corporate teams, and clinical and administrative staff.
  • Independence: Ability to work independently in a fast-paced, cross-functional environment.
Benefits
  • Time Off: 3 weeks PTO & 7 paid holidays
  • Health Insurance: Medical, Dental, Vision
  • Life Insurance: Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment)
  • Retirement Plan: 401(k) with match
  • Wellness Program: Employee Wellness
  • Discounts: Other Employee Discount programs like Tickets at Work and cell phone discounts
  • Additional Benefits: Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more

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