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Lead Customer Service Representative

2 months ago

Fall River, Massachusetts, United States BayCoast Bank Full time
Job Description

Job Title: Lead Customer Service Representative

Job Summary:

BayCoast Bank is seeking a highly skilled and experienced Lead Customer Service Representative to join our team. As a Lead Customer Service Representative, you will be responsible for providing exceptional customer service, supervising a team of customer service representatives, and ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Team Supervision: Supervise a team of customer service representatives, providing guidance and support to ensure that they are meeting their performance goals.
  • Branch Operations: Oversee the daily operations of the branch, including cash handling, vault management, and customer transactions.
  • Training and Development: Provide training and development opportunities to our customer service representatives, ensuring that they have the skills and knowledge needed to provide exceptional customer service.
  • Performance Management: Manage the performance of our customer service representatives, providing feedback and coaching to help them improve their performance.
  • Branch Goals: Work with the branch manager to develop and implement branch goals, ensuring that the branch is meeting its performance targets.

Requirements:

  • Experience: Minimum 1 year of experience as a customer service representative in a bank or financial institution.
  • Education: High school diploma or equivalent required.
  • Skills: Strong customer service skills, supervisory skills, and communication skills. Ability to work accurately with figures and perform detailed work.

Working Conditions:

This is a full-time position, working 40 hours per week. The successful candidate will be required to work a variety of shifts, including weekends and holidays.

Benefits:

BayCoast Bank offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.