Customer Service Representative
4 weeks ago
At Matouk, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. This role is responsible for ensuring a superior customer experience by managing and interacting with Sales Representatives, retail customers, and consumers through various communication channels.
Key Responsibilities:- Provide exceptional service to customers and Sales Representatives, reflecting the Matouk brand and principles.
- Achieve high customer satisfaction ratings by responding to customer requests and resolving issues in a timely and professional manner.
- Strive for first-call resolution by handling and resolving customer inquiries and complaints in a prompt and courteous manner.
- Direct requests and unresolved issues to the appropriate resource and follow up to ensure satisfactory resolution for the customer.
- Record details of inquiries, comments, and complaints, and follow up as necessary.
- Maintain a collaborative relationship with cross-functional departments.
- Maintain knowledge of product lines, prices, and delivery times.
- 2-5 years of experience working in a customer service role.
- Creative problem-solving skills.
- Ability to take initiative to find lasting proactive solutions to common trends.
- Strong knowledge of customer service principles and practices.
- Strong oral and written communication skills.
- Outstanding organizational skills.
- Excellent interpersonal skills, with the ability to interact with all levels of employees.
- Ability to multitask in a fast-paced environment, handling both phone calls and cases (emails), and chats simultaneously.
- Knowledge of relevant computer applications.
- Reaching and maintaining compliance to phone schedule while focusing on quality and research necessary to perform the job.
- Maintaining a thorough working knowledge of products, processes, procedures, and systems.
- Working through competing priorities between internal departments while attempting to achieve customer requests.
This is a full-time position that requires a strong commitment to customer satisfaction and a passion for delivering exceptional service.
-
Customer Service Representative
3 weeks ago
Fall River, Massachusetts, United States Hines Sudden Service Full timeKey Responsibilities:As a Customer Service Representative at Hines Sudden Service, you will be the face of our company, serving as the first point of contact for our customers. You will be responsible for preparing our world-famous food, delivering friendly service, and maintaining a clean restaurant environment. Your role will be to make every customer feel...
-
Customer Service Representative
4 weeks ago
Fall River, Massachusetts, United States Teleperformance Full timeCustomer Service RepresentativeAs a Customer Service Representative with Teleperformance, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. Your duties will include:Responding to customer inquiries via phone, email, or chatTroubleshooting equipment and system problemsEntering data into various...
-
Customer Service Representative
4 weeks ago
Fall River, Massachusetts, United States Hines Sudden Service Full timeAbout This RoleYou are the face of Hines Sudden Service, the first person our customers see when they walk in the door or pull up to the drive-thru window. You are the friendly voice that greets them, making a lasting impression on every customer interaction.Key ResponsibilitiesPrepare our world-famous food every day, ensuring high-quality standards are...
-
Customer Service Representative
3 weeks ago
Fall River, Massachusetts, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive experienceTake customer orders using our technology and Point...
-
Customer Service Representative
4 weeks ago
Fall River, Massachusetts, United States Domino's Pizza LLC Full timeDomino's Pizza LLC: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive, engaging experienceTake customer orders using our technology and Point of Sale SystemEnsure orders are...
-
Customer Service Representative
4 weeks ago
Fall River, Massachusetts, United States Citizens Full timeAbout the Role:Citizens is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, answering their questions, and resolving their issues in a timely and professional manner.Key Responsibilities:Provide customer service to customers...
-
Customer Service Representative
4 weeks ago
Fall River, Massachusetts, United States CVS Health Full timeJob SummaryCVS Health is seeking a skilled Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor with restocking shelves and completing inventory management tasks.Provide...
-
Customer Service Representative
4 weeks ago
Fall River, Massachusetts, United States IASIS Healthcare Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Saint Anne's Hospital.About the Role:This is a full-time position in our Patient Access Department, where you will be responsible for providing exceptional customer service to patients, families, and healthcare...
-
Customer Service Representative
3 weeks ago
Fall River, Massachusetts, United States Teleperformance USA Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Teleperformance USA. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients via phone, email, and instant message.Key ResponsibilitiesProvide customer support to customers via various communication...
-
Customer Service Representative
4 weeks ago
Fall River, Massachusetts, United States Pacheco Insurance Agency, Inc Full timeJob DescriptionAt Pacheco Insurance Agency, Inc, we are seeking a skilled Customer Service Representative to provide exceptional support to our clients.Responsibilities:Handle customer inquiries and payments.Provide detailed information about our insurance policies.Accurately document and update customer records.As a key member of our team, you will be...
-
Customer Service Representative
4 weeks ago
Fall River, Massachusetts, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers. Your key responsibilities will include greeting customers, taking orders, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
3 weeks ago
Fall River, Massachusetts, United States George Patton Assoc, Inc. Full timeWe are seeking a highly skilled Customer Service Representative to join our team at George Patton Assoc, Inc. The ideal candidate will be passionate about delivering exceptional service and resolving customer inquiries in a timely and professional manner.Key Responsibilities:Provide outstanding service through various channels (phone, email, chat) to address...
-
Customer Service Representative
4 weeks ago
Fall River, Massachusetts, United States Long John Silver's Full timeCustomer Service RepresentativeThe Customer Service Representative is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment.Responsibilities:Greet and positively engage guests in the restaurant.Accurately accept the guests' orders and process...
-
Customer Service Representative
4 weeks ago
Fall River, Massachusetts, United States Matthew Bub - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will play a vital role in fostering strong relationships with our customers and helping them achieve their goals.ResponsibilitiesFoster customer relationships and provide exceptional service...
-
Customer Service Representative
5 days ago
Fall River, Massachusetts, United States AB III Full timeBecome a valued member of our team as a Customer Service Representative at AB III, where you'll play a key role in delivering exceptional guest experiences.Key Responsibilities:Provide outstanding customer service, ensuring every guest interaction is positive and memorableWork closely with our restaurant team to maintain operational standards and...
-
Customer Service Representative
4 weeks ago
Fall River, Massachusetts, United States DuBois Chemicals Full timeJob Summary:DuBois Chemicals is seeking a skilled Customer Service Representative to provide exceptional service to internal and external customers. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment.Key Responsibilities:Process customer orders accurately and...
-
Customer Service Representative
4 weeks ago
Fall River, Massachusetts, United States VIMO INC Full timeJob DetailsJob Location: Bristol Township, PA - Bristol Township, PARemote Type: Fully RemotePosition Type: Full TimeSalary Range: $16.00 HourlyJob Category: Customer ServiceWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at VIMO INC. As a key member of our customer support team, you will be responsible...
-
Customer Service Representative
3 weeks ago
Fall River, Massachusetts, United States Domino's Franchise Full timeAbout the Role:We are seeking a Customer Service Representative to join our team at Domino's Franchise. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Take orders and provide accurate information to customersClean and maintain a safe and...
-
Customer Service Representative
4 weeks ago
Fall River, Massachusetts, United States DuBois Chemicals Full timeJob SummaryDuBois Chemicals is seeking a highly skilled Customer Service Representative to provide exceptional service to internal and external customers. This role involves processing orders accurately and promptly, delivering meaningful business results, and aligning with customer experience strategies and corporate standards.Key ResponsibilitiesProcess...
-
Banks Customer Service Representative
3 weeks ago
Fall River, Massachusetts, United States Community Bank Full time**Job Overview** Community Bank is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and financial support to our clients. If you have a passion for delivering outstanding service and are dedicated to...