HVAC Sales Representative

2 hours ago

Jacksonville, Florida, United States Watsco Full time
About Us

Baker Distributing Company is a leading distributor of HVAC, refrigeration, and food service equipment in the U.S. With a rich history spanning nearly 75 years, we have established ourselves as innovators in the distribution industry. Our commitment to excellence has enabled us to transform our company into a world-class supply chain, serving 50,000 active customers through our 200+ locations and 1,400 employees.

Our Mission

We are dedicated to delivering a best-in-class customer experience by leveraging emerging technologies and innovations. Our team is passionate about utilizing their skills and expertise to provide exceptional service and support to our customers, suppliers, and vendors.

Job Summary

The Counter Sales Associate is a key role in our sales team, responsible for providing strong customer service in a sales-oriented setting. This position requires excellent communication skills, a strong background in technical support, and a keen sense of respect for customers and colleagues.

Essential Duties/Accountabilities
  • Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales.
  • Interact with internal and outside sales people, vendors, and contractors.
  • Responsible for showroom merchandising and re-stocking product.
  • Assist in resolving customer relations problems with both dealers and end users.
  • Complete sales order process for customers, with efforts to up-sell associated items.
  • Service walk-in and telephone customers, and assist with sourcing and shipping parts, inventory control, and warranty administration.
  • Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources.
  • Arrange stock on shelves or racks in sales area and keep merchandise in order.
  • Apply suggestive selling techniques and up-sell to current and prospective customers.
  • Conduct outgoing customer sales or service calls and resolve customer complaints.
Qualifications
  • High School Diploma or GED required.
  • Excellent communication skills, a strong background in technical support, and a keen sense of respect for customers and colleagues.
  • Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving.
  • Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
  • Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
  • Strong interpersonal skills, including sales, problem-solving, and customer service focus.
  • Ability to work independently but meet assigned goals and objectives in designated time frames.
  • Capable of working in a fast-paced environment with skills to multi-task on different levels.
  • Excellent customer service mindset with the ability to develop long-term relationships.
  • Excellent written and verbal communication skills.
  • Strong and creative problem-solving skills.
  • Ability to work independently and in a team environment.
  • Must possess and maintain a current, valid Driver's License.
  • Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.

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