Restaurant Operations Manager

4 weeks ago


Missouri City, Texas, United States Dave's Hot Chicken Full time

Job Summary

The Shift Leader at Dave's Hot Chicken is responsible for overseeing restaurant activities during their shift. They work closely with the management team to ensure all tasks are aligned with the company's business plan and that team members are meeting expectations.

  • Key Responsibilities
  • Supervise and monitor team members' performance, ensuring they comply with company policies and safety procedures.
  • Delegate tasks effectively and assign duties to team members based on their role and skills.
  • Organize shift schedules, monitor attendance, and ensure team members are aware of their responsibilities.
  • Guest Service
  • Provide excellent customer service, greeting guests, taking orders, and serving food and beverages with a positive attitude.
  • Address guest concerns and complaints professionally and resolve issues according to restaurant policy.

Requirements

To be successful as a Shift Leader at Dave's Hot Chicken, you should have:

A high school diploma or equivalent, and be at least 18 years old.Fluency in English and the ability to communicate effectively with team members and management.Certification in all stations following the DHC Training Program.Flexibility to work nights, weekends, and holidays, and the ability to stand for long periods of time.A positive attitude and commitment to guest satisfaction.

Working at Dave's Hot Chicken

We are a fast-paced restaurant environment that requires our team members to be organized, efficient, and able to work well under pressure. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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