Restaurant Operations Manager
4 weeks ago
Job Summary: We are seeking a highly motivated and experienced Restaurant Manager to lead our restaurant team in delivering exceptional guest experiences, driving sales and profitability, and maintaining a clean and safe restaurant environment.
Key Responsibilities:
- Lead by example, demonstrating a guest comes first attitude and setting the standard for customer service excellence.
- Ensure the timeliness, quality, and accuracy of all orders, and convey a sense of urgency to drive sales and profitability.
- Respond to guest concerns and complaints in a timely and professional manner, and ensure positive resolution.
- Recruit, select, train, develop, and evaluate restaurant employees, and ensure staffing levels are sufficient to meet business needs.
- Identify and develop internal candidates for Team Leader and Assistant Manager positions, and foster development for promotion to the next level for all employees.
- Maintain restaurant cleanliness inside and outside, and ensure compliance with all policies, procedures, and regulatory requirements.
- Utilize management information tools to analyze restaurant operational and financial performance, and identify trends and implement action plans for improvement.
- Focus efforts on increasing restaurant sales and profitability, and make decisions based on experience, policy, and procedures in alignment with company goals.
Requirements:
- Internal promote preferred (already meets the requirements for Team Member, Team Leader, Assistant Manager).
- High School Diploma/Equivalency.
- Minimum of 1 year as a JIB Assistant Manager or like experience.
- 100% certified in all workstations.
- Excellent interpersonal skills.
- A self-starter who takes initiative and willingly accepts responsibility.
- Must attain ServSafe certification or other as required.
- Ability to perform and understand basic math concepts.
- Proven analytical skills.
- Good organization and planning skills.
- Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required.
- Demonstrates integrity and ethical behavior in all areas.
- Must be able to work a minimum of 45 hours per week depending upon the needs of the business.
- Must be available to work any day, and anytime, especially on the busiest days including weekends and holidays.
PI252601903
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