IT Support Specialist II

4 hours ago

Bellevue, Washington, United States Hma INC Full time
About Hma INC

Hma INC is a leading health plan administrator in the Pacific Northwest, renowned for delivering customized health plans to medium to large-size employers. Our mission is to provide high-quality, affordable healthcare options supported by exceptional customer service.

Our Culture

We take pride in our culture, shaped by our vision, 'Proving What's Possible in Healthcare,' and our values, People First, Be Extraordinary, Work Courageously, Own It, and Win Together. These principles guide our decisions and drive our results.

What We're Looking For

We seek unique individuals who care deeply about others, thrive in evolving environments, and are motivated by tackling complex challenges. Our ideal candidate is courageous enough to share ideas, action-oriented, resilient, and results-driven.

What You Can Expect

You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities.

Job Summary

We are seeking a skilled IT Support Specialist II to join our team. As a member of our IT team, you will provide technical support for our users, help train users on company-issued technology, and contribute to the development of documentation to improve processes and enhance the user computing experience.

Key Responsibilities
  • Provide technical support for our users who are both remote and physically in the corporate office.
  • Help train users on how to use company-issued technology, systems, and applications.
  • Contribute and share knowledge across the team and our users by developing documentation to improve processes and enhance the user computing experience.
  • Manage corporate IT technology located at our corporate office.
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
  • Leverage automation and scripting of system tasks to eliminate repetitive tasks and increase efficiency.
  • Collaborate with Systems Engineers to ensure efficient operation of the company's desktop computing environment.
  • Monitor emerging technology developments and identify opportunities and issues for improvement.
  • Share on-call support responsibility as necessary.
Requirements
  • Associate degree in computer science or related field preferred.
  • 3-5+ years of relevant IT support experience.
  • Strong customer-service orientation.
  • Prior experience in supporting a remote workforce.
  • Excellent technical knowledge of PC and desktop hardware.
  • Excellent technical knowledge of PC internal components.
  • Prior experience with server and systems administration.
  • Hands-on hardware troubleshooting experience.
  • Proficient with a wide range of Microsoft products including but not limited to Windows Desktop, Windows Server, M365, SharePoint, Dynamics CRM, Active Directory.
  • Proficient in scripting and automation.
  • Strong written and oral communication skills.
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Environment

This is an onsite position requiring daily in-office IT support. On-call availability as per assigned schedule. Occasional travel, after-hours, and weekend work. Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, hand, and power tools, and to handle other computer components. Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

Compensation

The base salary range for this position in the greater Seattle area is $29/hr - $39/hr for a level II and varies dependent on geography, skills, experience, education, and other job or market-related factors. While we are looking for level II, we may consider level III for highly qualified candidates. In addition, Hma INC provides a generous total rewards package for full-time employees that includes seventeen (IC) days paid time off; eleven paid holidays, one paid personal, and one paid volunteer day; company-subsidized medical, dental, vision, and prescription insurance; company-paid disability, life, and AD&D insurances; voluntary life insurances; HSA and FSA pre-tax programs; 401(k)-retirement plan with company match; wellness incentive and reimbursement; remote work and continuing education reimbursements; discount program; parental leave; and a charitable giving match.

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