Customer Service Representative

4 weeks ago

Covington, Kentucky, United States Fidelity Investments Full time
Job Overview:

Fidelity Investments is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, helping them to achieve their financial goals and objectives.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, helping them to make informed decisions
  • Work collaboratively with internal teams to resolve complex customer issues
  • Continuously improve customer service skills and knowledge to meet the evolving needs of our clients

What We Offer:

  • A comprehensive training program to help you develop the skills and knowledge needed to succeed in this role
  • A competitive salary and benefits package, including medical, dental, and vision insurance
  • A 401(k) plan with company match
  • Opportunities for career advancement and professional growth

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in Microsoft Office

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

Certifications:

Fidelity Investments is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

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