Customer Service Representative
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team at HCW Hospitality. This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences.
About the Role
- Assist guests with check-in and check-out processes, ensuring seamless and personalized service.
- Coordinate guest requests and provide information on hotel services, features, and room amenities.
- Provide exceptional service, welcoming guests by name when possible.
- Prepare, set up, stock, take down, and clean food and beverage areas, adhering to Hyatt Place presentation standards.
- Set up and break down meeting spaces and prepare food for events.
- Perform cashiering tasks, including settling bills and posting charges.
- Respond to fire alarms, guest medical emergencies, and security threats according to specified duties.
- Report items in need of repair and follow all safety procedures.
- Handle guest inquiries and resolve issues in a fast-paced environment with a positive attitude.
- Take on additional duties as assigned by management to support the smooth operation of the hotel.
What You'll Bring
- Experience in hospitality or customer service is a plus but not required.
- Eagerness to grow within the company.
- Passion for providing personalized guest service.
- A positive, problem-solving mindset and the ability to thrive in a fast-paced environment.
Estimated Salary Range: $45,000 - $55,000 per year
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