Customer Service Representative

3 days ago


Gilbert, Arizona, United States HCW Management Consultants LLC Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at HCW Hospitality. This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences.

About the Role

  • Assist guests with check-in and check-out processes, ensuring seamless and personalized service.
  • Coordinate guest requests and provide information on hotel services, features, and room amenities.
  • Provide exceptional service, welcoming guests by name when possible.
  • Prepare, set up, stock, take down, and clean food and beverage areas, adhering to Hyatt Place presentation standards.
  • Set up and break down meeting spaces and prepare food for events.
  • Perform cashiering tasks, including settling bills and posting charges.
  • Respond to fire alarms, guest medical emergencies, and security threats according to specified duties.
  • Report items in need of repair and follow all safety procedures.
  • Handle guest inquiries and resolve issues in a fast-paced environment with a positive attitude.
  • Take on additional duties as assigned by management to support the smooth operation of the hotel.

What You'll Bring

  • Experience in hospitality or customer service is a plus but not required.
  • Eagerness to grow within the company.
  • Passion for providing personalized guest service.
  • A positive, problem-solving mindset and the ability to thrive in a fast-paced environment.

Estimated Salary Range: $45,000 - $55,000 per year



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