Customer Service Representative

5 days ago


Gilbert, Arizona, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Massage Envy Gilbert Highland. As a key member of our front desk staff, you will be responsible for providing exceptional service to clients, promoting the value of Total Body Care, and supporting clinic flow.

Key Responsibilities:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

What We Offer:

  • A competitive salary of $14.35-$15/hour, with opportunities for pay increases every 6 months
  • Medical, dental, and vision plans
  • 401K plan
  • Paid time off for full and part-time employees
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free service every quarter
  • 45% off all services
  • 40% off all skincare retail

About You:

  • High school diploma (or equivalent) and previous retail or sales experience preferred
  • Critical thinking skills, excellent math and computer skills, and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services


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