Front Desk Associate

4 weeks ago


Prescott, Arizona, United States Exceptional Health Care Full time

The Front Desk Associate at Exceptional Health Care plays a vital role in providing exceptional patient care and ensuring a smooth registration process for patients visiting our Emergency Room, Direct Admission, and Outpatient Services.

Key Responsibilities:

  • Deliver outstanding customer service to patients, visitors, and vendors, maintaining a professional and courteous demeanor at all times.
  • Register patients in a timely and efficient manner, adhering to EMTALA compliance and HIPAA regulations.
  • Verify patient demographics, insurance information, and obtain necessary consents and forms.
  • Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
  • Process payments, communicate with the Central Billing Office, and resolve errors in a timely and professional manner.
  • Maintain accurate patient charts, including creating files, scanning documents, and auditing charts for completeness.
  • Answer, screen, and direct incoming phone calls, providing excellent communication and customer service skills.
  • Perform other duties as assigned to support the Front Desk team and Exceptional Health Care's mission.

Requirements:

  • Previous Emergency Room (ER) experience and/or Patient Registrar experience is preferred.
  • Working knowledge of insurance identification and terminology, as well as Admission Notifications and Insurance Authorizations.
  • Strong organizational skills, proficient computer skills, and excellent communication and customer service skills.
  • High School Diploma/GED and a commitment to patient and family satisfaction.

Work Schedule:

  • PRN, Weekends, Day and Night shifts available.
  • Day Shift 10a – 10p, Weekends and Holidays required.

Benefits:

  • Health insurance, 401(k), dental insurance, vision insurance, 401(k) matching, life insurance, and paid time off.

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