Front Desk Associate
4 weeks ago
The Front Desk Associate at Exceptional Health Care plays a vital role in providing exceptional patient care and ensuring a smooth registration process for patients visiting our Emergency Room, Direct Admission, and Outpatient Services.
Key Responsibilities:
- Deliver outstanding customer service to patients, visitors, and vendors, maintaining a professional and courteous demeanor at all times.
- Register patients in a timely and efficient manner, adhering to EMTALA compliance and HIPAA regulations.
- Verify patient demographics, insurance information, and obtain necessary consents and forms.
- Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
- Process payments, communicate with the Central Billing Office, and resolve errors in a timely and professional manner.
- Maintain accurate patient charts, including creating files, scanning documents, and auditing charts for completeness.
- Answer, screen, and direct incoming phone calls, providing excellent communication and customer service skills.
- Perform other duties as assigned to support the Front Desk team and Exceptional Health Care's mission.
Requirements:
- Previous Emergency Room (ER) experience and/or Patient Registrar experience is preferred.
- Working knowledge of insurance identification and terminology, as well as Admission Notifications and Insurance Authorizations.
- Strong organizational skills, proficient computer skills, and excellent communication and customer service skills.
- High School Diploma/GED and a commitment to patient and family satisfaction.
Work Schedule:
- PRN, Weekends, Day and Night shifts available.
- Day Shift 10a – 10p, Weekends and Holidays required.
Benefits:
- Health insurance, 401(k), dental insurance, vision insurance, 401(k) matching, life insurance, and paid time off.
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