Account Support Specialist

3 days ago


Troy, New York, United States Sterling Engineering Full time
Job Title: Account Support Specialist

We are seeking a highly motivated and detail-oriented individual to join our team as an Account Support Specialist.

About the Role:

The Account Support Specialist will be responsible for providing exceptional customer service, processing payments, and maintaining accurate internal reports. Key responsibilities include:

  • Responding to customer inquiries via phone and email
  • Resolving customer complaints in a timely and professional manner
  • Maintaining accurate records of customer interactions
  • Working collaboratively with internal teams to resolve customer issues
  • Providing proactive sales support to customers

Requirements:

  • 1+ years of customer service experience
  • High school diploma or equivalent
  • Proficiency in Microsoft Office (Excel and Word)
  • Data entry experience
  • Customer service experience in a sales or marketing environment

Compensation:

The estimated salary for this position is $20/hour + commission. Benefits include medical, dental, and vision insurance, 401(K) with company match, exclusive product discounts, and paid time off.



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